Skills

Communication PowerShell Monitoring Problem-solving Training Operating Systems Windows Azure

Job Specifications

Role: Desktop Support Engineer

Job Type: Permanent

Location: Leiston

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

Develop professional relationships with major accounts.
Providing training to stakeholders on different systems
Work with some of the brightest global minds in the industry.

Key responsibilities:

Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD.
Providing support for Desktop/Laptop in MMD infrastructure
CMDB Management
Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
Hand hold customer in installation of any applications, 1st Level of support
Troubleshooting and resolving users’ desktop/laptop/tablets/phone issues remotely
Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure
1st Line Network Support
User Account Creation and Support
Microsoft Exchange Support
Printer Support
Device Management via Intune Portal
Antivirus Management
Windows 10/11 Patch Deployment
Creation and support of Meeting Rooms
Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
Troubleshooting O365 related issues
Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
Perform periodic audit and determine the operating effectiveness of the information security controls
Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
Help creating technical documentation, reporting and manuals
Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
Ready to travel across multiple locations within UK based on project requirement.

Key Skills/Knowledge

Supporting WIN-7 and WIN-10 Onsite and Remote
Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
Extensive knowledge of Desktop and Laptop Hardware and Software Management
Hand-on experience with Windows, Tablets Device configuration and troubleshooting
Working knowledge of O365 Products and Services
Knowledge on Device Security and Antivirus Programs
Should have ability to perform remote troubleshooting and guiding the users
Should have good customer-oriented attitude
Require good problem-solving skills
Should have excellent communication skills
Powershell Scripting knowledge
Windows registery changes/update
Extensive knowledge of Desktop hardware installation and setup

Experience required:

Proven experience in Desktop Site and Remote Support Role
Extensive knowledge of Desktop and Laptop Hardware and Software Management
Hand-on experience with Windows, Tablets Device configuration and troubleshooting
Working knowledge of O365 Products and Services
Knowledge on Device Security and Antivirus Programs
Should have ability to perform remote troubleshooting and guiding the users
Should have good customer-oriented attitude
Require good problem-solving skills
Should have excellent communication skills
Extensive knowledge of Desktop hardware installation and setup

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.

If you

About the Company

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