Job Specifications
Job Title: Sr. On-Site Service Specialist / Offsite MS - Digital Printer Operator
Location: Parma, OH
Position Type: Contract - Temp to Engage (Onsite)
Shift: Monday - Friday, 7:00 AM - 3:30 PM
Pay Rate: $18.00/hr
Position Overview
Ricoh is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing, mailing, and production operations. This role is ideal for candidates with experience in printing, mailing, or related industries who are comfortable in fast-paced warehouse environments. The position requires strong attention to detail, basic computer proficiency, and the ability to perform physical tasks including lifting up to 50 lbs.
Key Responsibilities Printing & Production Operations
Operate high-volume digital production printers, duplicating, and bindery equipment.
Load paper, clear jams, and unload printed material.
Perform post-processing tasks such as binding, shrink-wrapping, collating, and packing.
Conduct quality control checks and final verification of printed materials.
Stage, print, collate, and pack orders according to customer specifications.
Shipping & Receiving
Utilize FedEx Shipping Manager and customer shipping software to fulfill orders.
Maintain records for reports, inventory, and job logs (Google Docs or other platforms).
Determine appropriate packing methods and materials; check packing slips for accuracy.
Respond to and coordinate service calls, assist with filing and archiving.
Equipment Maintenance
Perform basic troubleshooting and minor repairs on printers, copiers, and bindery equipment.
Maintain copier functionality and conduct routine equipment checks.
Administrative & Communication
Document daily activities, job progress, and inventory accurately.
Communicate effectively with supervisors, colleagues, and customers via Microsoft Teams, Outlook, and other channels.
Follow instructions, technical manuals, and standard operating procedures accurately.
Physical & Safety Requirements
Walk, stand, bend, twist, and remain on feet for entire shift.
Lift, pack, and carry boxes up to 50 lbs.
Adhere to workplace safety and operational protocols.
Qualifications & Requirements
High school diploma or GED required; some post-secondary education preferred.
1-2 years of related experience in printing, mailing, or production environments preferred.
Basic computer proficiency, including Microsoft Office Suite.
Knowledge of copier, printer, and bindery equipment preferred.
Understanding of shipping/receiving procedures.
Strong troubleshooting and problem-solving skills.
Excellent verbal communication and customer service skills.
Ability to work independently and meet deadlines.
About the Company
ADN Telecom Ltd, the leading ISP, MPLS, IPLC, and IP Telephony service provider in Bangladesh, initiated its glorious journey back in 2003. It is one of the major sister concerns of “ADN Group” along with ADN Technologies Ltd, Tech Valley Networks Ltd (TVNL), InGen Technologies Ltd, and ADN EduServices Ltd. ADN Telecom was launched as a Private Limited Company and designated as the ‘Advanced Data Networks System Ltd.’ till 2012. From 2013, ADN Telecom Ltd. is marching ahead with glory with the current title. Besides offering...
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