Job Specifications
CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales, and data operations from bots, fake users, fraud, and cyber attacks.
Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing and site interactions to data integrity and analytics accuracy.
CHEQ is a global company with offices in Tel-Aviv, New York, and Tokyo.
We are a rapidly growing, fast-paced, and technology-driven organization where each individual’s contribution directly impacts customer outcomes and product evolution.
We are seeking a strategic and technical Customer Success Manager to join our world-class team. The ideal candidate is analytical, curious, technically adaptive, confident working with executive stakeholders, and passionate about helping customers secure their GTM operations.
If you thrive at the intersection of data, technology, and customer strategy, and you have at least 3 years of experience in a similar role, this opportunity is for you!
In this role, you will own a portfolio of strategic customers and leverage your technical, analytical, and advisory skills to guide customers in maximizing value from CHEQ’s Go-to-Market Security platform.
You will act as a trusted partner, technical consultant, and the primary advocate for your customers.
Responsibilities:
Proactively manage and support a strategic portfolio of customers to deliver measurable value across their entire lifecycle, ensuring strong adoption, retention, and growth
Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value
Act as the product and technical expert across CHEQ’s solutions, providing best practices, guidance, and recommendations on securing marketing, on-site, and analytics environments
Perform in-depth, data-driven analysis on invalid traffic, threat behavior, and funnel anomalies, presenting insights that connect detection outcomes to business impact
Troubleshoot implementation, tagging, analytics, and integration issues - independently and in collaboration with Product, Engineering, and Support
Build strong, multi-threaded customer relationships through consistent engagement, strategic discussions, and on-site/virtual meetings
Conduct routine business reviews, success planning sessions, and ROI analyses with senior and executive stakeholders
Drive customer advocacy through successful outcomes, including references, referrals, and case studies
Requirements:
3+ years in a client-facing role in SaaS, AdTech, MarTech, Cybersecurity, or a highly analytical environment
2+ years working with technical products or data-driven platforms
Previous experience working with Enterprise-level clients
Strong analytical and problem-solving skills, including the ability to investigate anomalies, form hypotheses, and communicate insights clearly
High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives
Experience with tagging, tracking, analytics tools, or digital environments (e.g., Google Ads, GA4, Adobe Analytics, Tag Managers) is an advantage
Understanding of marketing measurement, digital funnels, attribution, or fraud/invalid traffic concepts is a plus
Technically adaptive with the ability to learn new solutions quickly, understand platform functionality, and communicate value in a consultative way
Exceptional verbal and written communication skills; strong presentation and storytelling abilities
Strong organizational and interpersonal skills, with demonstrated success managing complex customer engagements
Proven track record of exceeding objectives, driving outcomes, and owning customer value delivery
Bachelor’s degree preferred, especially with a technical or analytical background
Ability to work in our NY office twice a week
The pay range for this role is $100K-$120K per year. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
This information is provided per New York City’s salary disclosure law.
About the Company
CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect their marketing, revenue and data operations.
With CHEQ, organizations can secure their entire Go-to-Market effort, eliminating bots, fake users, client-side threats, cyber attacks, data contamination and compliance risk.
We are proud to be Great Place to Work certified.
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