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Oracle Service Cloud (Fusion) CRM Technical Lead

Oracle Service Cloud (Fusion) CRM Technical Lead

On site

San jose, United states

Senior

Freelance

02-02-2026

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Skills

Communication Leadership JavaScript PHP Stakeholder Management Customer Service CRM Analytics and Reporting Analytics

Job Specifications

Who We Are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description

Job Title : Oracle Service Cloud (Fusion) CRM Technical Lead

Job Type : W2/C2C

Experience : 9-15 Years

Location : San Jose, California (On-Site)

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Experience managing projects in cross-functional enterprise environments.
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Oracle certifications (e.g., Oracle B2B Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Lead the design, implementation, and enhancement of Oracle Service Cloud (Fusion) solutions to improve customer experience and operational efficiency.
Act as a subject matter expert in CRM, customer service operations, and contact center best practices.
Develop detailed functional and technical documentation, including workflows, system configurations, integration designs, and business requirements.
Manage cross-functional projects in enterprise environments, ensuring alignment with business goals, timelines, and budgets.
Guide CRM analytics, reporting, and customer experience measurement using tools like Oracle BI or Genesys reporting.

Qualification

Bachelor's degree or equivalent combination of education and experience.

About the Company

Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let's reimagine how your business gets done. Merging your vision and our expertise, we help you achieve powerful results.It's our mission to help our customers achieve success. That can only be accomplished through strong, lasting relationships. Artmac offers a wide array of solutions for a range of key verticals and horizontals.Starting from the strategy consulting right through to implementing IT solutions for cli... Know more