Job Specifications
Who Are We?
Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the World.
Our Mission
“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The IT Operations Intern will work closely with the IT Operations team to support and enhance the company’s technology in key business areas including e-commerce, store operations, and help desk services. This role will have a strong focus on analytics and continuous improvement, helping to monitor and analyze support performance using service level agreements (SLAs), key performance indicators (KPIs), and real-time dashboards. The intern will contribute to projects aimed at identifying operational trends, improving system efficiencies, and optimizing team workflows. Responsibilities may include assisting with ticket analysis to uncover root causes, evaluating support team performance, and developing insights to streamline IT operations. Interns will gain exposure to enterprise systems and tools while working in a collaborative environment committed to delivering exceptional customer support. Projects will be tailored to align with the intern’s strengths and career interests, offering meaningful opportunities to make an impact through actionable insights and operational improvements.
Key Responsibilities
Understand the role of systems and hardware supported by the IT operations team. Map out information flow across systems and identify processes and jobs.
Assist the IT operations team by triaging incoming tickets, resolving common technical issues, and escalating complex cases.
Perform ticket analysis using our IT service management platform to identify recurring issues and root cause trends.
Generate weekly and monthly reports to monitor SLA compliance, ticket volumes, and issue categories.
Develop dashboards and visualizations to highlight performance insights and areas for improvement.
Collaborate with IT Operations and Infrastructure teams to document and improve existing support processes.
Participate in process reviews to identify inefficiencies and propose automation or policy enhancements.
Support project-based work, such as improving user onboarding/offboarding workflows or upgrading documentation systems.
Analyze help desk and infrastructure metrics to identify trends and recommend improvements to IT operations.
Qualifications
Currently enrolled in a Bachelor's degree as a Junior or Senior student - Computer Science/Engineering, Cyber Security, Information Systems, or related field
Previous retail experience preferred
Positive attitude and willingness to learn
Excellent communications skills and able to succeed in a team environment
Demonstrated ability using Google Sheets or Microsoft Excel (i.e. ability to create charts, graphs, pivot tables, advanced formulas, statistical tools, etc.)
Strong blend of analytical and creative problem-solving skills
Detail Oriented
Ability to work independently
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For® 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
About the Company
Altar’d State is a rapidly growing women’s fashion and lifestyle brand rooted in community and committed to giving back. From welcoming experiences and warm associates to thoughtfully curated products in-store and online, it is a place of beauty from the inside out. Altar’d State is built upon the founding principles of giving back and making a difference in the world. Locally and globally, Altar’d State has partnered with over 4,000 nonprofits that provide food, clothing, resources, education, and love to those in need. You...
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