Skills

Communication Leadership Product Management Sales Relationship Building CRM Coaching Process Improvement Project Management Organizational Skills

Job Specifications

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Preferred locations: Netherlands, Belgium, France

Please submit your CV in English!

Responsibilities

Lead and manage a team of Field Service Engineers (FSEs) to deliver high-quality technical service and support
Oversee installation, maintenance, repair, and troubleshooting of advanced analytical and scientific instruments
Drive service business growth by executing service strategies that increase revenue and customer retention
Ensure excellent customer experiences through strong relationship management and responsive service delivery
Provide technical leadership, coaching, and performance management to optimize team effectiveness
Implement effective service solutions and continuous improvement initiatives to enhance efficiency and quality
Maintain the highest standards of safety, quality, and regulatory compliance
Collaborate cross-functionally with sales, technical support, and other stakeholders to align service and business objectives
Monitor service performance metrics and take action to meet or exceed organizational goals

Requirements

Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry
Preferred Fields of Study: Engineering, Sciences, Business or related field
Additional certifications in service management or process improvement methodologies beneficial
3-5 years proven people management experience leading field service teams
Partner with Product management, depot repair and commercial teams to improve customer experience
Establish clear metrics and operating rhythms to ensure accountability and consistent execution.
Strong technical aptitude with ability to understand complex instrumentation
Demonstrated success growing business and achieving revenue targets
Excellence in customer relationship management and problem resolution
Proven experience implementing service strategies and operational improvements
Demonstrated ability to coach, develop and support field service teams across multiple countries
Strong project management and organizational skills
Proficiency with CRM (SFDC) systems, Microsoft Office suite and service management tools
Strong written and verbal communication skills
Ability to travel up to 25% within assigned territory
Valid driver's license and clean driving record required
Fluent English and German required, any additional language is a plus

Skills

Customer Focus and Relationship Building.
Financial and Operational understanding.
Change Leadership and Transformation Management.
Talent Development and Empowerment of Field Service engineers.
Collaboration and Influence in a Matrixed Environment.

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About the Company

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork's goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tai... Know more