Skills

Communication JavaScript ServiceNow Monitoring Problem-solving Team Spirit Active Directory

Job Specifications

Cleeven is a European consulting firm founded on two core beliefs:

The excellence of European engineers must be a driving force for global competitiveness
Our human mission: to support our consultants in their personal and professional growth

As part of a strategic initiative within a pharmaceutical environment, we are looking for a ServiceNow Technical Application Manager to contribute to the administration, evolution and reliability of a critical IT platform supporting internal services and business operations in a highly regulated context.

Mission Objectives :

Ensure the administration, configuration and continuous improvement of the ServiceNow platform in alignment with internal standards and best practices
Maintain the operational stability and performance of the platform while ensuring scalability and reliability
Manage platform lifecycle activities including upgrades, releases and patching strategies
Configure and develop ServiceNow components (workflows, business rules, UI policies, forms) to meet evolving business needs
Ensure the integrity and governance of the CMDB, including data quality and consistency across systems
Design and maintain integrations with other IT systems (Active Directory, monitoring tools, ERP, etc.)
Provide L2/L3 support and resolve complex incidents and problems related to the platform
Ensure compliance with GxP requirements and contribute to validation activities (CSV) when required
Strengthen automation and standardization to improve efficiency and reduce operational risks
Collaborate with infrastructure, security and business teams to align platform capabilities with organizational needs

Key Skills :

Strong hands-on experience with ServiceNow administration and development in complex environments
Solid understanding of ITSM processes (Incident, Change, Problem, Request, CMDB)
Experience with JavaScript within the ServiceNow ecosystem
Good knowledge of integrations (REST/SOAP APIs) and enterprise IT environments
Familiarity with GxP environments and validation constraints is a strong asset
Strong problem-solving skills and ability to manage platform-related incidents
Ability to design robust and scalable solutions aligned with best practices

Profile :

Engineering degree or equivalent background in IT, systems or software engineering
Minimum 3 years of experience in ServiceNow or application management roles
Autonomous, proactive and solution-oriented mindset
Ability to work in structured and regulated environments
Strong communication skills and team spirit
Fluent in English (German is a plus)
Position based in Switzerland

See you soon !

About the Company

QUI SOMMES NOUS ? @CLEEVEN , cabinet de conseil en ingénierie, s'est construit autour de 2 convictions extrêmement fortes : - L'excellence des Ingénieurs européens doit permettre à l'Europe de développer sa position de leader en terme d'Innovation Technologique, et de R & D. - En tant qu'Ingénieurs, nous participons activement aux côtés de nos clients à assurer leur compétitivité mondiale. NOTRE ENJEU EST SIMPLE : - Apporter les Meilleures compétences technologiques et humaines, dans les Meilleurs délais. - Grace à un Haut n... Know more