Job Specifications
Job Title
Senior Manager Account Manager EMEA
The EMEA region is a key market for Amadeus’ partner business. It includes over 100 Travel Unit partners (Technology and Solution Partners) and the region generated over €130M in revenue, accounting for over 55% of Amadeus’ global partner revenue, including top performing partners such as Infare, Lleego or Airobot. Partners is a core area of growth for Amadeus and as the largest market by revenue this role is critical to sustaining and expanding Amadeus’ partner initiatives in the region.
The Senior Manager for Travel Unit Partnerships in the EMEA, leads key partner relationships across the region, ensuring alignment with Amadeus’ commercial and corporate objectives overseeing a team to drive partner engagement, commercial success, and operational excellence. This role requires a strong mix of strategic thinking, commercial acumen, technical understanding, and stakeholder management across multiple Amadeus Business Lines with a strong focus on the Distribution and Airline Solutions Business Lines.
Responsible for managing and developing a portfolio of partner relationships (premium and network partners). The activities include build and maintain strong commercial relationships with existing and new partners, evaluating the performance and potential of the partnership and facilitate collaboration between Amadeus and these partners.
Partner Relationship Management
Develop, manage and maintain strong relationships with key technology and solutions partners in the EMEA (e.g., booking engines, mid/back office systems, fare intelligence providers and portfolio solutions partners) fostering transparency and trust through open lines of communications.
Lead C-level interactions and negotiations, ensuring strategic alignment and mutual value creation.
Ensure commercial negotiations and contract execution aligns with Amadeus’ commercial policies and strategic perspective.
Implement partnerships strategy within framework (profile, monetization, governance, etc)
Identify opportunities and implement strategies to enhance existing partnership outcomes and maximise value. Assess and monitor partners’ capabilities to enable growth
Provides commercial performance, barriers to success, opportunities and evolution of our solutions to partner’s key decision makers on a regular basis
Escalate partner issues
Re-negotiate existing partnership agreements that generate new revenue streams or upside value for Amadeus
Commercial Strategy And Execution
Drive regional revenue growth and retention strategies for Partners.
Convey partnership program strategy, KPIs and action plans to the regions. Support regions on the activities we need to implement with the partners
Support in closing opportunities, engaging the relevant pre-sales teams or schedule all pre-sales efforts (eg, demos, product devt assessments, etc), if necessary
Promote internally and externally that partners collaborate with more than one Business line
Ensure delivery of contracted services and manage service quality and escalations.
Together with the Partner Strategy & Operational Excellence team, to work on the onboarding of new partners including the negotiation of partnership agreements
Gather feedback from regions on partnerships to identify growth opportunities, gaps and pain points
Represent Amadeus in partner governance forums and industry events.
Reporting And Communication
Actively share partner insights with relevant internal stakeholders to inform about partner evolution and success stories
Organise opportunity review meetings with internal teams
Maintain CRM accuracy and alignment between services, contracts, and invoicing.
Advocate for partner needs internally and align with product and market strategies.
Team Leadership
Manage a team of engaged, high performing team members. Provide coaching and mentoring on their roles and motivate the team to achieve the business success.
Guide team members in best practices and ensure the Partnership Operating Model is being applied as designed.
Ensure available tools, metrics, accesses and permissions are available to the team so they can perform to the best of their capacity.
Support the people's growth and plan career development in the context of the role.
What We Can Offer You
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurtur
About the Company
We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.
Our technology powers the travel and tourism industry.
We inspire more connected ways of thinking, centered around the traveler.
Our platform connects the travel and hospitality ecosystem. We are making travel a force for social and environmental good.
We are passionate about travel. With a unique perspective, at the heart of our industry, we are redesigning the travel...
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