Job Specifications
Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
About The Team
You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly known as Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.
Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.
About The Role
We’re looking for someone with strong data analytics skills to join our UX Research and Customer Insights team which lives at the core of our Product group, helping inspire innovation and validate important strategic initiatives through data-driven insights. We help fuel a human-centred design process and are looking to strengthen our internal quantitative and data analytics capabilities to amplify the team’s impact.
In this role, you’ll bring an analytics and metric-driven lens to our customer insight efforts. Think product analytics, but your skills will primarily be in service of helping us understand customers better.
We See This Manifesting In a Couple Different Ways
A little bit of investigative data analytics... Surfacing new insights / themes from large data sets with your own self-directed analysis, for example, driving customer segmentation
A little bit of data ops... Infusing customer-needs related data into product team dashboards and building other internal processes that allow teams to self-service customer data
A little bit of mixed methods user research... Partnering with qualitative researchers to strengthen insights with metrics and data, scoping and conducting quantitative studies where appropriate.
You Will Also
Help with problem definition and scoping, ensuring we’re asking the right customer research questions to support product and business priorities.
Make your insights sing, translating data into visualisations and stories that drive outcomes.
Work within an agile product development team and partner closely with engineers, designers, product managers, and UX researchers
Be a key contributor in developing our AI-first approach to a centralised ‘voice of customer’ hub.
Ultimately, this role will be about more than crunching numbers. To be successful you will visualise insights, craft compelling narratives, and connect the dots between the data and strategic decision-making. For this, we are looking for someone who is talented in storytelling and persuasive communication.
Minimum Qualifications
You have 3-5 years' experience with data analytics skills that support product and business decision-making, with demonstrable experience in:
Advanced spreadsheet skills (i.e., MS Excel, Google Sheets).
Data visualisation and insight generation through business analytics tools such as Looker, Datadog, Tableau, Power BI, etc.
You Also Have
Experience using data to help answer a customer or customer-needs focused question (ideally experience building customer segmentations)
Strong presentation and storytelling skills, with the ability to translate data into compelling narratives for tech and non-tech audiences across multiple channels (i.e., Powerpoint, Slack, and email).
Comfort in ambiguously defined problems, and the ability to understand strategic priorities, scope project needs and adapt to changes.
Intellectually curious, interest in people and human behaviour, and excited about solving big problems!
Manipulating large data sets (i.e., SQL, Python, etc.)
Nice To Have
Experience with MCPs (Model Context Protocols) and manipulating data with AI agents
STEM degree, or any university degree where the focus is on data analysis, data manipulation tooling, and presentation.
Experience establishing statistical significance with large data sets (i.e., R, Python, etc.)
Please note this is a hybrid role with 3 days in our London office
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward ini
About the Company
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner
network. We are trusted by the world's most trusted organizations.
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