Job Specifications
About The Job
As a Business Analyst, you are the bridge between customer business needs and technical solutions, transforming customer goals and challenges into structured business and functional requirements. Your role spans the full lifecycle of projects and customer requests, interacting from preparation and design, through delivery, to post-go-live support to ensure solutions align with stakeholder expectations and industry standards.
Your responsibilities include:
Implementation (Project) Services
Business Process Analysis and Design:
Mapping and analyzing business processes and designing future-state processes
Adapting business models and processes to changes in customer and business requirements
Proposing process improvements and assessing their organizational and technical impact
Requirements Gathering and Analysis:
Identifying, analyzing, and translating stakeholder needs into structured requirements
Conducting workshops to refine and validate requirements with stakeholders
Collaborating with stakeholders to define acceptance criteria and document user stories, and process flows
Assisting Product Owners including customer side in managing and prioritizing the project backlog
Project Implementation and Support:
Supporting solution delivery through validation of functional solutions, enhancement requests, and ticket resolutions
Participating in scrum ceremonies such as sprint planning, reviews, and retrospectives
Communicating project progress, changes, and challenges to stakeholders, providing regular reports
Interacting with customer representatives to refine requirements and gather data
Monitoring and supporting activities owned by customers
Supporting and validating test cases, preparing solution handovers
Post Go-Live Services
Monitor Business Needs
Following evolving business needs and anticipating their impact on systems and processes
Business Processes
Creating and maintaining updated business process models
Propose process improvements and analyze impact on organization and systems
Business Analysis
Identify, analyze, understand, and describe the needs and expectations of both customers and the business
Share Business Analysis with stakeholders
Prepare enhancement requests from a business perspective
Interact with end users, key users, and Subject Matter Experts (SME’s) in requirements definition, refinement, and validation processes
Support the customer in validating functional analysis, change requests, managing handovers, resolving tickets, etc
Gather and structure information and data from the customer to submit to the Sofico/project team
Your interests and skills
You are analytical, detail-oriented, and excel at translating complex business needs into actionable solutions. Your proactive approach ensures that processes and systems are efficient, aligned with industry trends, and
scalable for future needs.
What else is expected:
Experienced in business analysis, preferably in a tech-driven or software development environment
Experienced in business process modeling, requirement elicitation and documentation
Strong stakeholder management and communication skills
Familiarity with Agile methodologies and experience in participating in Scrum ceremonies
Knowledge of industry trends, regulatory requirements, and emerging technologies
Ability to work collaboratively with diverse teams and maintain alignment across stakeholders
Experience with tools for process modeling, requirement tracking, and project management (e.g. Jira)
What we offer you
Competitive salary package
Company car with fuel card/ charging card
Meal vouchers
Group and hospitalization insurance
Yearly bonus (CAO90)
Additional benefits: bike leasing and flexible working hours
Join an international, multicultural company with more than 35 years of experience, which doubles in size every 5 years. We encourage a horizontal, open corporate culture where career development and personal growth are central. You benefit from a comprehensive 6-month onboarding, including a dedicated job coach, and receive ongoing learning opportunities. Participate in fun team activities such as after-work drinks, barbecues, family days, and company weekends. Additionally, you work in a modern and easily accessible office, equipped with charging stations for electric cars and bikes, as well as free shared bikes.
About the Company
For over 35 years, the world’s leading automotive finance, leasing and fleet & mobility management companies use Sofico’s industry applications to adapt and scale to their customers’ evolving mobility needs. Worldwide, they trust the cloud-based contract management platform Miles Enterprise to be the backbone of their daily operations. Additionally, mobility service providers turn to Sofico’s suite of modules to upgrade their customers’ service levels and define new commercial offerings.
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