Skills

Communication Leadership SAP Negotiation Sales Customer Service Coaching Marketing

Job Specifications

The Customer Operations Specialist FMCG is overseeing the end-to-end order-to-cash process and acting as the operational bridge between customers and internal teams. This role supports retail, Out of Home, and Food Solutions customers while ensuring smooth logistics and service execution across diverse supply chains. You will collaborate closely with sales, supply chain, finance, marketing, and planning teams to drive reliable delivery performance and continuous improvement. In addition, you will coach a team while strengthening customer partnerships and operational excellence.

Manage day-to-day operational relationships with customers, including performance reviews and logistics agreements.
Lead improvement initiatives across customer operations, order fulfillment, and logistics processes.
Analyze customer and supply chain data to identify opportunities for service, cost, and speed optimization.
Act as the primary contact for customer service and logistics topics, aligning internally with relevant departments.
Coach, and lead a team of Customer Specialists.

What we expect from you:

Degree with 5+ years of experience in FMCG.
Proven people management experience with strong leadership and coaching capabilities.
Strong communication, negotiation, and influencing skills, capable of engaging stakeholders at all levels.
Fluency in Dutch AND English with ERP/SAP knowledge as an advantage.

What you can expect from us:

TMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

About the Company

TMC - The Member Company. If it’s people who drive technology, it makes sense that we provide you with the best driver’s seat available. You’re the driver. So fasten your seatbelt and be prepared to have your tech-mind driven to its limit. Entrepreneurial technologists with a crush on high tech and business push innovation and creative thinking. This idea is the basis of our dedication to create the perfect environment for technologists. A setting where you’re driven to discover, to evolve and to be challenged. A place wh... Know more