Home
Jobs
Experis UK
Senior ITSM Architect - DV Cleared

Senior ITSM Architect - DV Cleared

On site

Basingstoke, United kingdom

Senior

Freelance

17-02-2026

Share this job:

Score my CV

Skills

JavaScript C# PowerShell SQL ServiceNow Architecture Windows power bi SQL Server Agile Active Directory Windows Server

Job Specifications

Senior ITSM Architect

Must have an Active DV Clearance

An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.

About The Role - Senior ITSM Architect

As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.
You will produce clear design documentation and ensure solutions align with service management processes and security requirements.
You will collaborate with delivery teams to improve service efficiency, resilience, and automation.
The role involves shaping scalable tooling architectures that support long term operational needs.

Key Skills - Senior ITSM Architect

Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
Experience designing secure, large scale ITSM solutions across complex estates.
Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.

Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.

To apply, please send your CV by pressing the apply button.

About the Company

Experis is a global leader in IT professional resourcing, project solutions and managed services. As the need for IT skills accelerates, we help organisations transform their digital infrastructure, enterprise applications, cloud and cyber security. Through Experis Academy, we deliver the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. Experis is part of ManpowerGroup, a Fortune 500 Global Business and world leader in innovative workforce solutions. Know more