Job Specifications
ARMANI OUTLET - BICESTER VILLAGE - STORE MANAGER
About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A|X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.
Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears
Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.
Role Overview: The Store Manager is responsible for overseeing the efficient and profitable operation of the store. As a true brand ambassador, the Store Manager will lead by example, drive sales, deliver exceptional customer service, and ensure the store meets or exceeds its financial targets. The Store Manager will provide leadership, direction, and guidance to the store team, fostering a positive work environment that promotes teamwork and individual growth.
Responsibilities:
Responsible for driving sales and maximizing profitability
Ensure excellence in the sales ceremony as per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building
Report market trends, competitor insights and customer feedback to the relevant departments
Ability to demonstrate strong product knowledge.
Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to action
Set and communicate sales targets and develop strategies to exceed or achieve store sales targets
Suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues.
Implement and execute promotions, events and initiatives to drive sales and achieve store targets
Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience
Build and maintain relationships with customers and actively engage in building customer loyalty
Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation
Report sales results, act on low stock on best sellers, missing product needs and deliver customer feedback to the relevant departments in Head Office
Responsible for overseeing recruitment and onboarding of the store team at all levels
Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales
Proactively address employee concerns, conflicts, and issues, providing a supportive and empathetic approach
Continuously review the performance of the team according to company standards.
Effectively manage daily team briefings
Ensure compliance on company policies and procedures including Health & Safety, Loss prevention, HR policies and Cash Management etc
Responsible for effectively managing the staff rota to ensure floor coverage and smooth store operations
Enforce loss prevention policies and procedures to ensure the security of store assets and to minimise shrinkage
Responsible for completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.)
Requirements
Excellent leadership and team management skills, with the ability to motivate and develop a diverse team
Strong sales and customer service orientation, with the ability to build and maintain customer relationships
Ability to analyse data and make data-driven decisions to optimise store performance
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders
Strong organisational and time management abilities with attention to detail
Previous retail management experience, with a proven track record of achieving sales
About the Company
The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani and A|X Armani Exchange.
To join the Armani team please visit:
careers.giorgioarma...
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