Job Specifications
JOB TITLE: DMe Customer Success Manager
LOCATION: New York, NY (Hybrid; 3 days in office/week)
PAY RANGE: $102 - $112/hr.
DURATION: 5 Months
TOP 3 SKILLS:
10+ years of experience in Customer Success, Consulting, Business Development, or similar client-facing technology roles managing large enterprise accounts
Proven ability to lead executive-level (C-level) customer relationships, drive adoption, and develop customer success or account plans
Strong program management and communication skills with experience collaborating across cross-functional teams to deliver measurable customer outcome
Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.
Job Summary:
We are hiring a Senior Customer Success Manager to join our Media and Entertainment team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments.
What You'll Do:
Be accountable for the Customer’s overall success, including renewal readiness, utilization of solutions, customer health, and satisfaction
Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Collaborate with senior-level account collaborators to efficiently implement the customer's strategy and roadmap.
Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
Inspire innovation and thought leadership by sharing resources and new ways your customers can use *** solutions to accelerate and advance their creative process.
Identify Customer risk and partner with the ecosystem team to establish and carry out risk mitigation and improvement strategies.
Serve as the voice of the customer internally by sharing strategic use-cases, process improvements, and asking back into the internal ecosystem.
Lead ongoing initiatives that help continuously improve our approach and effectively secure our customers’ success.
Qualifications:
Bachelor’s Degree and/or relevant work experience
10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.)
Passion for driving customer success and measurable outcomes
Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Exceptional interpersonal, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform under pressure
Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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About the Company
Ursus, Inc., has been recognized by Staffing Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative staffing firm in the United States. Ursus is a global leader in next-generation, digital transformation staffing services. Hyper-focused on you - the candidate, the client, the partner, or the employee to deliver the best possible engagement experience. Whether you are looking for your next career move or scaling a growing team searching for digital talent, we are here for U!
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