Technical Program Manager

Skills

Job Specifications

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Technical Program Manager

Columbus, OH – onsite

The Technical Program Manager is responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, services, and support to drive initiatives that improve our support processes, tools, and customer experience.

Requirements

• Bachelor’s degree in information systems, Business Administration, or related field or equivalent work experience

• 5+ years of experience in technical program management, in a customer support environment. Experience with support tools and technologies, such as Zendesk or ServiceNow

• Understanding of application lifecycle management (ALM)

• Strong business analysis and solution consulting experience to assist, guide and approve application design

• Proven track record in program management, execution, change management, release management and cross-functional stakeholder management

• Experience with agile methodologies and sprint planning

• High proficiency in verbal and written communication. Solid presentation skills are desired

Regards,

Sameer Dudekula

BDM/Lead US IT Technical recruiter

P: +1 832-699-5899 | E: sameerd@minisofttech.com

About the Company

Founded in 2007 and headquartered in Houston, TX, our company specializes in ERP/Cloud solutions, driven by founding members with extensive Fortune 500 experience. We design custom applications to simplify enterprise application management for clients across industries and government organizations in the U.S. Our Center of Excellence emphasizes creating user-friendly software interfaces that seamlessly integrate with complex systems. By enhancing user experience and tailoring solutions, we help organizations boost productivi... Know more

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