Skills

Jira Data Analysis SQL ServiceNow DevOps Azure DevOps Stakeholder Management Scrum Problem-solving Azure Agile

Job Specifications

Job Description

Our customer provides support for the development of the liberalized Belgian energy market on the distribution level, playing a key role as an information provider. They are a joint initiative of the Belgian distribution system operators for electricity and gas.

They are responsible for the service of the CMS and PPP applications. The IT service is outsourced but the company has set up a service to the interfacing market parties (suppliers, TSOs, and DGOs). This service has been implemented in the ITIL framework. For the Problem & Change process, we are looking for a team of Problem & Change Analysts (PCA).

Job Requirements

Preferred start date: January 2 - 2026

Duration: 12 months

Rate: TBD

Your role

The Problem & Change Analyst (PCA) team will work in the service domains: Message Exchange (MEX). The functional domains are Structure, Rectification, Measure, and Cross. Everything related to transactional processing in CMS. Excluded are batch processing (Billing, Settlement) and BI-reporting. The activities will focus on Problem and Change analysis.

This request is part of a project application. A valid and compliant proposal must include a proposal for all requests that are part of the project application.

Hard Skills:

Required Experience

Work experience as a functional analyst - minimum 3 years
Experience in writing, modifying, and executing SQL queries
Experience as a Problem & Change Analyst (or similar, root cause analysis, requirements gathering, etc.)
Experience with developing Business & Functional Requirements (BPMN, optimization, modeling, etc.)
Experience with Incident Management/ticketing tools (TopDesk, Jira, ServiceNow, Atlassian, etc.)
Experience with Azure DevOps and user story creation
Access to introduction to CMS/MIG domains if

About the Company

adesso Belgium is part of the adesso Group, one of Europe's leading IT-services providers with over 10,000 professionals and a turnover of EUR1.1 billion, the adesso Group combines strong local presence with global capabilities across the continent. WHAT SETS US APART? At adesso Belgium, we believe in building long-term partnerships through trust, quality, and innovation. We support businesses and public institutions in navigating digital transformation, delivering tailored software solutions and IT consultancy with a shar... Know more