Job Specifications
Job Description
About the role
The Salesforce Analyst II partners with business representatives at all levels to identify bottlenecks, inefficiencies, and improvement opportunities. This role recommends process enhancements and automation solutions to optimize productivity and maximize ROI. Responsibilities include defining, prioritizing, and documenting requirements; creating business requirement documents/user stories; developing QA test scripts; configuring Salesforce declaratively; and ensuring data security. This role spans all stages of a project lifecycle and participates in Agile ceremonies.
In This Role You Will
Serve as a subject matter expert and project manager, assisting with project timelines and ensuring on ‑ time delivery
Build relationships with users, stakeholders, and partners while demonstrating Salesforce platform expertise
Analyze business processes and promote process ‑ driven solutions to enhance accuracy and efficiency
Prepare and maintain detailed records, documentation, and reports for presentations and summaries
Create functional business requirement documents and user stories
Develop and maintain strong understanding of data security
Communicate benefits of new ideas to stakeholders
Stay current on SFDC features and recommend enhancements
Assess training needs, develop materials, and deliver training
Mentor the Salesforce Analyst I
Identify dependencies in project requirements impacting other systems or processes
Utilize APEX Data Loader and/or Import Wizard for data transfer and cleansing
Participate in Agile ceremonies such as scrum, sprint planning, and refinement
Use declarative Salesforce tools to build flows, validation rules, sharing rules, and layouts
Responsibilities
Serve as a subject matter expert and project manager, and assist with the creation of project timelines, and ensure projects are delivered on time with little supervision
Build and foster relationships with business users, stakeholders and partners by displaying industry knowledge and expertise in the Salesforce.com platform
Analyze current business processes, and champion the Salesforce team’s proven ability to provide business process solutions that increase accuracy and efficiency
Prepare and maintain various detailed records, documentation, and reports in order to provide information for summaries, presentations, and ad hoc reports
Create functional business requirement documents/user stories
Develop and maintain a thorough understanding of data security
Communicates potential benefits of new ideas to stakeholders
Keep abreast of new SFDC features and functionality using this knowledge to provide recommendations for process improvements, and update end users
Assess training needs, create and maintain training materials and user documentation as well as provide user training
Act as a mentor to the Salesforce Analyst I
Incorporate and account for dependencies in new project requirements that may impact other existing business processes or IT systems
Strong experience in user interface configuration, data transfer and cleansing via APEX Data Loader and/or SFDC Import Wizard
Participate and facilitate Agile related ceremonies such as scrum, sprint planning and refining meetings.
Use declarative Salesforce skills to build and maintain flows, validation and sharing rules, page layouts and others as needed
Qualifications
What makes you an ideal candidate?
Working knowledge of Agile/SAFe Lean enterprise concepts
Strong understanding of Dealer Services operations
Advanced Salesforce knowledge including objects, fields, flows, Lightning, Clouds, and Communities
Advanced communication principles and practices
Knowledge of account management systems such as Provenir, CPW, AutoSuite, AutoIMS, and DealerSource
Experience working in a matrix organization with cross ‑ functional teams
Ability to manage tasks with minimal supervision
Advanced interpersonal, verbal, written, and collaboration skills
Understanding of auto finance loan operations
Advanced analytical and presentation skills
Ability to work in a fast ‑ paced, high ‑ pressure environment
Ability to manage multiple projects simultaneously
Detail ‑ oriented with strong accuracy and reporting skills
Ability to understand diverse viewpoints and interact effectively
Advanced problem ‑ solving and decision ‑ making skills
Ability to drive continuous improvement as a change agent
Experience
Bachelor’s Degree in Business Administration or related field, or equivalent experience (preferred)
2–4 years of advanced experience working in the Salesforce CRM platform (required)
Licenses and Certifications
Salesforce.com Certified Platform Administrator (required)
What We Offer
Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture
Our team members define and shape our cu
About the Company
GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. GM Financial employs more t...
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