Job Specifications
Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor
About Human Agency
We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.
We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.
Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.
Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.
And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.
The Opportunity
We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.
This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.
Key Responsibilities
Strategic & Executive Leadership
Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership
AI Process Design & Automated Engines
Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
Document patterns and best practices that can be deployed at scale
Client Service Delivery & Organizational Rollouts
Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
Run comprehensive discovery to surface use cases, success metrics, risks, change-management