Job Specifications
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready to discover the role of an Incident Manager, in Netcompany-Intrasoft?
As An Incident Manager, You Will
Lead and coordinate the resolution of major incidents, ensuring effective communication and minimal disruption to services.
Manage incident escalation and ensure timely resolution within agreed Service Level Agreements (SLAs).
Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes;
Organize process advisory and tactical boards with process stakeholders;
Ensure process owners and controllers are in place with clearly defined roles and responsibilities;
Maintain structure and content of the process documentation in the knowledge management system;
Organize process reviews in order to continually improve and drive the effectiveness of all processes.
Qualifications
What would make you a fit for the role:
University degree in Computer Science, Information Technology, or a related field and minimum 4 years' relevant experience;
Excellent understanding of Incident Management and IT service management best practices and standards (e.g. ITIL, IT4IT);
Experience with process delivery in multi-tower and multi-site environment;
Competent in using a variety of planning methodologies.
Strong analytical skills with ability to interpret data and statistics;
Experience in forecasting and scheduling;
Excellent communication skills in English;
ITIL Certification OR completion of an ITIL certification within 3 months of starting the position;
Minimum 1 Technical Certification from the list below:
ITIL4 Managing Professional
ITILv3 Intermediate / Expert / MACL
IT4IT certification
UML, BPMN 2.0 (Business Modelling)
OMG Certified Expert in BPM (OCEB)
Additional Information
Being a part of the Netcompany team, you will be provided with:
Opportunity to work in a modern environment.
Competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal allowance
Mobility budget or commuting allowance (if applicable)
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
About the Company
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams.
Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern lega...
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