Job Specifications
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
We are seeking a highly skilled and experienced Salesforce Administrator to join our dynamic team. The ideal candidate will have a strong background in Salesforce administration, including advanced configuration and automation, with expertise in best practices, business processes, and platform capabilities. This role is responsible for managing and optimizing Salesforce, developing custom solutions, and ensuring the system supports evolving business needs.
What you'll be doing:
Manage and configure Salesforce applications to meet business requirements
Perform regular system maintenance, including user management, data integrity, and security settings
Implement and manage custom objects, fields, formulas, validation rules, and flows
Develop and maintain basic reports, dashboards, and analytical tools to support business decision-making
Monitor and troubleshoot system performance and resolve issues as they arise
Assist in designing and testing custom Salesforce solutions under the guidance of senior team members
Support Salesforce integrations with other systems and third-party applications using available tools
Collaborate with stakeholders to gather requirements and deliver enhancements that improve user experience and business processes
Assist in Salesforce-related projects, ensuring timely updates and quality delivery
Work closely with cross-functional teams to understand business needs and help prioritize work
Provide user training and support to enhance system utilization and effectiveness
Create and maintain documentation for system configurations and customizations
Stay current with Salesforce releases, features, and best practices, suggesting platform improvements when relevant
What you'll need to have:
Salesforce Administrator Certification (required)
Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience)
1-3 years of experience in Salesforce administration
Skilled with Salesforce configuration tools like Flows, validation rules and formulas
Experience with Salesforce security settings and user management
Exposure to or experience with Agentforce is a plus
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented with a commitment to delivering high-quality work
US - Sword Benefits & Perks:
Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Eligibility: Full-time employees regularly working 25+ hours per week
Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value
About the Company
Sword is building the future of healthcare through AI Care, a field we pioneered that brings together Artificial Intelligence and Clinical Experts to tackle healthcare’s biggest bottlenecks - access, outcomes, and cost. The result is a world where clinicians are able to focus on what they do best - handling nuance, providing empathy, and delivering the human touch -, while AI focuses on delivering hyper-personalized treatment programs, ensuring scalability, and being available 24/7 so that healthcare meets the needs of the p...
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