Job Specifications
About the role
We are looking to recruit Senior Family Engagement Officers to join our vibrant Family Hubs and Children’s Centres. This is a front-facing role where you will be the first point of contact for families, providing a warm welcome, information, support and guidance to ensure every family can access the right help at the right time.
As a key member of the Early Intervention, Prevention and SEND team, you will help create a welcoming, supportive environment for families and contribute to the delivery of high‑quality community services.
What You’ll Be Doing
Welcoming families into the centre and building positive, trusting relationships.
Managing a busy reception area and ensuring a high standard of customer care.
Responding to enquiries from families, professionals and partners by phone, email and face‑to‑face.
Providing information, advice and signposting around childcare, health, finance and family support.
Maintaining accurate family records, registrations and attendance data.
Coordinating programmes that are offered across the service.
Producing data reports and supporting the wider team with administration and centre operations.
Ensuring all data handling meets Council policies, including safeguarding and data protection.
We Are Looking For Someone Who
Has strong communication skills and enjoys working with families from diverse backgrounds.
Can build positive relationships with children, parents, professionals and the wider community.
Is highly organised, confident using ICT systems and able to manage competing priorities.
Understands the challenges faced by families and the importance of early intervention.
Works well in a busy, multi‑agency environment.
Can provide excellent customer service and represent the Council’s values.
Essential Requirements
GCSEs (or equivalent) in English and Maths (A–C).
Experience working in a busy team environment.
Strong ICT skills and ability to learn new systems quickly.
Understanding of safeguarding and confidentiality.
Flexibility to cover other local sites on occasion.
Desirable
Experience working in a Children’s Centre or with families with complex needs.
First Aid at Work qualification.
Why Join Us?
This is a rewarding role that allows you to make a real impact in your local community. You will be part of a supportive, collaborative team dedicated to improving outcomes for children and families.
About You
About us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdo
About the Company
In Hillingdon, putting our residents first is at the heart of everything we do - it's the reason that we come to work every day. We know that our employees make a valuable contribution to the services we deliver to more than 300,000 residents. Located 14 miles west of Central London and with Heathrow Airport in its boundaries, Hillingdon is the second largest borough in London. We employ around 2,500 employees, who are located across the borough. Our main office is the Civic Centre, which is located in the heart of the popul...
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