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Spektrum

ITSM Integration Engineer

On site

Braine-l’alleud, Belgium

Mid level

Full Time

13-03-2026

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Skills

Communication SQL Change Management Sales Training Risk Assessment Linux Operating Systems Windows Databases apache SQL Server Windows Server 2016 Network Administration Windows Server

Job Specifications

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004726

Role Duties And Responsibilities

Deliver specialized O&M for integration platform technologies such as MuleSoft and Apache ActiveMQ
Service Management workflows implementation.
Create products and design specifications, with related Produce technical documentation, as solutions to user's Requirements.
Deliver and implement automated incident management, request fulfilment and change management workflow software
Implementation of reporting infrastructures and data models
d hoc reports and data tests as per users' requirements
Implement interfaces for BMC ITSM instance and CMDB.
Implement requests options leveraging self-service functionality
Implement automation
Deliver risk assessment reports
Deliver tools, processes and procedures optimization.
VeVA MN BMC ITSM instance configuration and/or customization.
Provide the customized procedures documentation for BMC ITSM implemented system
Deliver customized VeVA MN BMC ITSM training to users, at different levels.
Deliver assessment as Subject Matter Expert during exercise planning conferences, or meetings.
Provide direct engagement with and support to exercise participants and stakeholders at the exercise location.
Support Exercises:
STCO26B - MPC/TCC
STCO26B - FCC
STCO26A E-Block (Fed. Joining)
STCO26A E-Block (Fed. V&V)
STCO26B E-Block (Fed. Joining)
STCO26B E-Block (Fed. V&V)

Essential Skills, Experience And Certifications

The lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NIC Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post, including at least 2 years practical experience with network administration;
Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
At least 2 years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired;
At least 2 years of experience implementing service oriented architectures;
Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
System Management knowledge of Windows Operating Systems and Red Hat Linux;
Working experience in

About the Company

Spektrum are an international sales and management consulting firm who don’t just say we’re different, we are different. We solve today's defence, humanitarian and government market problems, evolving to meet its clients' challenges. Know more