Internal IT Support Engineer
On site
Newbury, United Kingdom
Full Time
12-03-2025
Job Specifications
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
The Internal IT Support Engineer will be required to provide and promote a professional, high quality, service across the Node4 Group, whilst getting the opportunity to be exposed to a complex, ever-changing enterprise of technology.
Working with the Team Leader, and as part of the wider Internal IT team, you will be responsible for delivering high quality support, across a range of technologies to all our internal clients.
What will you bring?
Possess excellent IT troubleshooting skills with an ability to resolve issues in a timely manner.
- Excellent knowledge of supporting Microsoft Windows endpoints and identity, including Windows 10/11, Active Directory, and Intune.
- Demonstrate a good understanding of the technological underpinnings of Node4 internal platforms.
- Demonstrate good technical skills including being able to show experience of Microsoft 365 including Entra ID, Mimecast, MAM & MDM, N-Able or similar endpoint management tools, PowerShell, DNS, DHCP, Group Policy, systems monitoring, automation and anti-malware.
- Experience of utilising an ITSM platform, such a Service Now.
- Experience of working within the ITIL framework.
- Confident, self-assured ability to communicate effectively with technical and non-technical stakeholders.
- Enjoy working in a fast paced and energetic environment.
- Organised and a structured approach to work.
- A team player who can work with diverse areas across the Node4 Group.
- Interest in keeping up to date on technology.
- Ability to work proactively and to tight deadlines.
- A positive can-do attitude.
- Experience of producing and maintaining documentation and training of other Team members.
Desirable Skills
- ITIL Foundation or higher qualification
- Experience of Microsoft Entra ID (formally Azure AD)
- Veeam Backup and Recovery and/or Veeam 365
- Windows Server and/or Linux exposure
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
TAKE A LOOK AT OUR STORY
About the Company
We exist to deliver exceptional client outcomes using innovative solutions from application modernisation to the infrastructure that underpins it. We have strong relationships with market-leading vendors such Microsoft and hold all 6 Solution Designations, as well as Azure Expert MSP and Inner Circle status. We have a friendly and supportive culture, built on the values of passion, innovation and trust, with an aim of delivering Exceptional Service as a Standard. Know more
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