Operations Analyst - European Shareholder Services
On site
London, United Kingdom
Freelance
13-03-2025
Job Specifications
Role
Operations Analyst - European Shareholder Services
Location
London, onsite Monday to Friday, 08:30 – 18:30hrs
Contract Duration
6 months + possible extension
Starting
ASAP (PAYE inside IR35)
This is an exciting opportunity to join Deloitte Operation for an engagement with one of our premiere Investment Banking clients
The role consists of coordinating and delivering excellent Client Service to clients from all Non-US regions (EMEA and Asia ex. Japan) in relation to the Offshore Liquidity Funds. The role will require a pro-active approach in supporting ongoing client needs, identifying Client Service enhancements and evolving these ideas into implementation or making recommendations to Management. The role also involves working closely with the various Sales Teams and other departments within the firm to improve the overall Client Experience. Improving the efficiencies within the team, as well as day to day client trade order and query handling are also priorities.
Working closely with regional sales teams across all channels and internal distribution teams to contribute to the Asset Management Funds distribution effort
Responding to daily incoming calls and queries from internal and external clients / trading platforms regarding our Offshore Funds range of products, specifically Liquidity Funds
Ensuring regulatory and company compliance standards are met
Escalating and managing sensitive client issues to Sales, Compliance, Legal and Senior Management
Researching and understanding the business requirements of the various regions where Asset Management Offshore Funds are distributed
Pro-actively identifying enhancements for clients and communicating these internally
Helping to automate various functions within the team and identifying ways to makes processes more efficient and streamlined.
Essential Skills/Basic Qualifications:
Bachelor’s degree with good academic record or equivalent gained through relevant work experience
Basic understanding of Mutual Funds, especially Money Market Funds
High level of accuracy and the ability to maintain this standard whilst under pressure
Excellent communication, organisation, and multi-tasking skills with ability to set own priorities
Highly motivated and independent but also able to work within a team
Exposure to a fast paced environment with the need to remain in control of different items
Ability to manage time effectively and prioritize tasks as necessary
Client call and query handling skills. Must be able to build strong relationship with business management, external vendors and internal clients alike
Must work well in a team but also exhibit strong leadership capabilities in order to help drive solutions to complex issues
Must have excellent communication skills, both written and oral. Must be able to explain intricate issues to colleagues and the business in such a manner that each can understand
Attention to detail but also have the ability to see the bigger picture and manage competing priorities
Strong analytical and problem-solving skills
Experience in the finance/asset management industry
IMC or similar qualification an advantage
Experience in working as part of a global team
About the Company
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also refer... Know more
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