Backend Engineer

Hybrid

London, United Kingdom

Full Time

12-03-2025

Share this job:

Score my CV Apply

Job Specifications

At Gradient Labs, we’re on a mission to make exceptional customer service the norm.

Founded in 2023 by a team of technical leaders from Monzo Bank, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.

We’re a remote-first team but love getting together in London once a week to collaborate, catch up, and have occasionally been known to become overly competitive during socials (think arcade games or axe throwing ).

If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer service, we’d love to hear from you.

Our tech stack

We choose technology that enables us to build resilient systems and iterate on them quickly. This includes a blend of "boring" familiar tools like Go and PostgreSQL, and some calculated bets like Temporal and Encore.

Our backend is deployed to Google Cloud Platform. Our frontend is build with Next.js and deployed to Vercel. We currently use LLMs from OpenAI and Anthropic but are planning to expand to a blend of models in the future.

As a Backend Engineer, you will…

Have the opportunity to contribute to an “operating system” for future AI agents which is safe, scalable and allows us improve the capabilities of those agents faster than any other company out there.
Build resilient and observable systems that deliver great user experiences in the face of failures, retry storms, resource starvation, and other turbulent conditions.
Ship early and often.

We’re looking for people who…

Are excited to push the boundaries of what’s possible for autonomous AI agents that imitate human behaviour
Are keen to be one of the foundational cornerstone engineers for the company for the years to come
Believe that almost anything is possible if you just work hard enough on it and are excited by greenfield projects rather than being demotivated by the ambiguity
Motivated to operate in a fast-paced, early-stage company environment where we ship multiple times a day
Have demonstrated experience building complex performant systems iteratively - for example, as a Staff Engineer at a tech scale-up
Have “strong opinions, loosely held”

Questions

What is the salary?

The final compensation will depend on the relevant skills and experience of the candidate but generally we pay within top 10% of comparable roles at seed stage startups.

Where is this role based?

Ideally, we're looking for someone who can come into the London office (close to Liverpool Street Station) at least once a week. However, we're open to remote work across the UK if you're able to join the team in person in London once a quarter.

About the Company

We are building an autonomous AI agent aiming to resolve up to 80% of customer queries (incl. using actions and account data), enabling companies to scale CX with minimal human staff. The product caters to companies that aim to offer exceptional customer support and want a guarantee of good customer outcomes rather than a "best effort" automation. Know more

Related Jobs

Company Name: Tris Technology
Job Title: IOT Test Engineer
Job Description: IOT Test Engineer (MQTT/CoAP/HTTP) Brick lane, UK JD: 1. IoT Testing Skills: IoT Architecture Knowledge: Understanding embedded systems, IoT protocols (MQTT, CoAP, HTTP), and cloud integration. Device Testing: Testing hardware, firmware, and performance of IoT devices. Connectivity Testing: Verifying communication protocols (Wi-Fi, Zigbee, Bluetooth) and network coverage. Security Testing: Ensuring secure authentication, data encryption, and penetration testing for IoT devices. Data Testing: Verifying data integrity, synchronization, and handling of big data in IoT systems. Test Automation: Knowledge of automating IoT testing scripts and integrating with CI/CD pipelines (optional) 2. Wireless & Networking Knowledge: Networking Protocols: Familiarity with TCP/IP, HTTP, MQTT, Zigbee, Bluetooth, and other wireless protocols. Network Topologies: Understanding IoT device network architectures and communication strategies. Connectivity & Performance Testing: Measuring latency, bandwidth, and signal strength in wireless networks and devices. Troubleshooting: Identifying and resolving network-related issues in IoT environments. 3. JIRA & Agile Methodology: JIRA Proficiency: Logging test cases, defects, and tracking issues with JIRA; using JQL for advanced search and reporting. Agile Knowledge: Familiarity with Scrum and Agile processes, including sprint planning, execution, and retrospectives. Defect Lifecycle: Managing defects from identification, logging, and resolution to retesting and closure. 4. Core Testing Skills: Manual & Automated Testing: Experience in manual testing and writing automated test scripts. Test Execution: Ability to execute test cases in sprints, logging defects, and providing reports. Performance & Load Testing: Conducting stress and scalability tests for IoT systems and applications. API Testing: Proficiency in testing APIs for integration between IoT devices, software, and cloud systems.

London, United Kingdom

On site

Full Time

24-03-2025

Company Name: Espire Infolabs
Job Title: Sales Director
Job Description: Role: Director - Sales – UK/Europe Location: London, UK Relevant Experience: The incumbent should have at least 9-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales credentials. Candidate should have Solution selling and new account generation experience in Customer Experience Management Solutions including CMS, UX/UI, CRM, CCM, Platform Engineering, Data Analytics & Integration solutions across different technology platforms in Insurance, Healthcare, Pharma and Lifesciences industry sectors. Academic Qualification: Bachelor’s degree in computer science or IT will be an added advantage. Role Description: Achieving booking, billing and profitability targets for the region. Prospecting, qualifying, proposing, negotiating, and closing mid/large sized business deals. Developing a healthy pipeline of suspects and prospects and accurately forecasting business deals to be closed GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for CXM, CCM, CRM, Data Analytics and Integration solutions and services. Understanding & experience in Insurance, Healthcare, Pharma and Lifesciences industry sectors Setting customer expectations consistent with service offerings and delivery potential. Building credible and lasting relationships with prospects and customers for repeat business. Maintaining contact and opportunity information complete, accurate and in a timely manner in CRM. Having a comprehensive channel strategy/multipoint lead generation. Attending and representing the company at various business and industry meetings and trade shows Desired skills: The ideal candidate must possess the following qualities: Must be residing the UK and willing to work across EMEA region. Language fluency English An in-depth knowledge of the dynamics of the IT services industry. Is a proven account "hunter". Excellent leadership skills. Extensive experience of direct selling of IT solution services. Successfully pursued business that supports CXM, CCM, CRM, Data Analytics and Integration solutions and services across different technology platforms in Insurance, Healthcare, Pharma, Lifesciences industry sectors. Good to have established network of business contacts in CCM Solutions (Quadient, Smart Communications, OpenText Extream) domain. Knowledge/experience with cloud based applications – B2B Broad knowledge/experience with WCM, CCM, DWP, CRM, ERP, ECM, RPA, Integration Solutions, Analytics, AMS enterprise level products/services. Experience with Managed Services offerings Built Partnership channel to market. Built strong sector base expertise. Ability to convince, handle objections, and closing big-sized deals quickly. Relevant C-level contacts in the European market. Must be both dynamic and proactive in sales approach and be extremely solution oriented. Worked in Indian Offshoring Services environments, understanding the dynamics and cultures

London, United Kingdom

On site

Full Time

24-03-2025

Company Name: Gloucestershire Health and Care NHS Foundation Trust
Job Title: IT Server Manager
Job Description: The Digital Service's IT Operation Teams leads on IT strategy, development, co-ordination, planning, project, and programme management for all Digital & supporting functions. The primary focus of this role is to lead the Server team with providing a highly efficient and professional service in supporting and managing the GHC IT Server Estate. The post holder will manage the Server environments, have strong technical knowledge and experience of managing physical and virtual server infrastructure, including hardware, as well as management of Active Directory and associated services, O365 and cloud solutions such as Azure. Added to this, to ensure that the IT server environment is secure and meets the needs of the Trust and Governance requirements This role is instrumental in ensuring continuity of service and availability of clinical and business administration systems within the Trust and local health communities. The post holder will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required. Working as part of a team the postholder will ensure that the IT Server Team operates smoothly to provide excellent IT and Infrastructure provision across the c5000 staff and across multiple sites The IT Server Manager will provide specialist advice to the organisation and other stakeholders on IT matters in supporting Community Providers, identifying opportunities, new products and developments in information technology, formulating and agreeing proposals with stakeholders that will contribute or enable overall service improvement. Reporting to the Head of IT Operations , the IT Server Manager will manage on the development, planning, testing and provision of current and new IT systems, services and equipment for both clinical and corporate staff for the trust. Thereby ensuring that Community & Corporate colleagues have the necessary tools to deliver and provide healthcare services across the county. Extensive knowledge in Cyber Security and to lead on monitoring the latest cyber security threats ensuring appropriate measures are taken to secure the network and infrastructure. We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. About The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that: 89.7% believe they are making a positive difference to patients/service users; 73.3% would recommend the organisation as a place to work; 82.4% agree that care of patients and service users is the organisations priority; 76.7% would be happy with the standard of care for a friend or relative Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work. For further details / informal visits contact: Name: Jason Hillman Job title: Head of IT Operations Email address: jason.hillman@ghc.nhs.uk Telephone number: 0300 421 8333 Michelle Charles Deputy Head of IT Operations

Brockworth, United Kingdom

On site

Full Time

24-03-2025

Company Name: Vaccination UK Ltd.
Job Title: Team Lead - Newham
Job Description: Job Summary The post-holder will be responsible for managing the immunisation team to ensure vaccination programmes are delivered on time and results are achieved in line with contract specifications. Main duties of the job Key Responsibilities: Responsiblefor leading and managing teams, including performance management, absence management, interviewing and onboarding candidates, probation reviews, and conducting 1-to-1 meetings. Coordinate the day-to-day operations of the service in their borough Modelling core values, fostering a harmonious, inclusive work environment, and inspiring and motivating teams to produce exceptional work consistently. Plan,maintain, and manage a schedule to ensure adequate coverage for all administrators and nurses, and arrange emergency coverage when necessary. Responsible for ensuring thatthe calendar for school immunisation sessions and catch-up clinics is completed in line with contract KPIs. Manage consent form processing in accordance with ImmunisationStandard Operating Procedure (SOP) Ensure Patient Group Directives (PGDs) for Immunisations are signed and maintained. Responsible for team budgets and forecasting templates in line withKPIs. Continuouslyreview uptake figures and collaboratewith schools and the management to implement relevant improvement plans and strategies when uptake is low. Handlestock orderingand arrange transportation of vaccinations to the site. Actively and constructivelycontribute to team meetings. Support and deputise for the Programme Manager Undertake other duties as required for this position's level. Comply with company policies and procedures. About us European LifeCare Group, a leading provider of vaccination clinics and on-site vaccination programs across Denmark (Headquarters) UK & The Netherlands. Even though the world today is very different, our vision from 1998 remains the same. We aim to fight disease and save lives by making prevention and treatment easy, accessible and safe. Date posted 19 February 2025 Pay scheme Other Salary £33,000 a year Contract Fixed term Duration 1 years Working pattern Full-time Reference number E0106-25-0002 Job locations Regus 160 London Road Barking Essex IG11 8BB Job Description Job responsibilities Key Responsibilities: Responsiblefor leading and managing teams, including performance management, absence management, interviewing and onboarding candidates, probation reviews, and conducting 1-to-1 meetings. Coordinate the day-to-day operations of the service in their borough Modelling core values, fostering a harmonious, inclusive work environment, and inspiring and motivating teams to produce exceptional work consistently. Plan,maintain, and manage a schedule to ensure adequate coverage for all administrators and nurses, and arrange emergency coverage when necessary. Responsible for ensuring thatthe calendar for school immunisation sessions and catch-up clinics is completed in line with contract KPIs. Manage consent form processing in accordance with ImmunisationStandard Operating Procedure (SOP) Ensure Patient Group Directives (PGDs) for Immunisations are signed and maintained. Responsible for team budgets and forecasting templates in line withKPIs. Continuouslyreview uptake figures and collaboratewith schools and the management to implement relevant improvement plans and strategies when uptake is low. Handlestock orderingand arrange transportation of vaccinations to the site. Actively and constructivelycontribute to team meetings. Support and deputise for the Programme Manager Undertake other duties as required for this position's level. Comply with company policies and procedures. Job description Job responsibilities Key Responsibilities: Responsiblefor leading and managing teams, including performance management, absence management, interviewing and onboarding candidates, probation reviews, and conducting 1-to-1 meetings. Coordinate the day-to-day operations of the service in their borough Modelling core values, fostering a harmonious, inclusive work environment, and inspiring and motivating teams to produce exceptional work consistently. Plan,maintain, and manage a schedule to ensure adequate coverage for all administrators and nurses, and arrange emergency coverage when necessary. Responsible for ensuring thatthe calendar for school immunisation sessions and catch-up clinics is completed in line with contract KPIs. Manage consent form processing in accordance with ImmunisationStandard Operating Procedure (SOP) Ensure Patient Group Directives (PGDs) for Immunisations are signed and maintained. Responsible for team budgets and forecasting templates in line withKPIs. Continuouslyreview uptake figures and collaboratewith schools and the management to implement relevant improvement plans and strategies when uptake is low. Handlestock orderingand arrange transportation of vaccinations to the site. Actively and constructivelycontribute to team meetings. Support and deputise for the Programme Manager Undertake other duties as required for this position's level. Comply with company policies and procedures. Person Specification Experience Essential EXPERIENCE/SKILLS: Degree or equivalent (Desirable). Leading and managing teams. Experience in managing and planning rotas. In-depth knowledge of performance metrics Excellent communication (written and verbal), Organisational and time-management skills Assertive, team player and critical thinker Excellent IT skills and advanced MS Excel Person Specification Experience Essential EXPERIENCE/SKILLS: Degree or equivalent (Desirable). Leading and managing teams. Experience in managing and planning rotas. In-depth knowledge of performance metrics Excellent communication (written and verbal), Organisational and time-management skills Assertive, team player and critical thinker Excellent IT skills and advanced MS Excel Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Vaccination UK Address Regus 160 London Road Barking Essex IG11 8BB Employer's website https://www.schoolvaccination.uk (Opens in a new tab)

Barking, United Kingdom

On site

Full Time

23-03-2025