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Urban Outfitters Team Leader - Oxford Street

Urban Outfitters Team Leader - Oxford Street

On site

London, United kingdom

Full Time

24-03-2025

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Expired

Job Specifications

This position is located at 200 Oxford St Fitzrovia, London, , W1D1NU United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

People

What You'll Be Doing

Ability to recruit, motivate, develop and lead a team
Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
Recognise and develop talented individuals for advancement and growth within the organisation
Uphold Company standards and act as a positive role model to others

Leadership & Communication

Model the way by inspiring, motivating and encouraging teamwork
Conduct productive daily meetings to ensure that goals are met
Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
Possess excellent communication skills in both written and verbal form

Managing The Environment

Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
Achieve Company-average mystery shop results by uphold the Company’s customer service standard

Operations

Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Achieve the store stock loss goals by overseeing adherence to loss prevention practices
Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display

Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
Understand and interpret current fashion trends in local markets in order to generate creative solutions
Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness

Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
Utilise Company reports to react to trends and drive business
Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

Experience in a management role working in a fast paced, high volume fashion retail environment
Demonstrates strong operational skills
An understanding of the Urban Outfitters culture and its appeal to the local market
Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

The Perks

Work Life Balance

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees

Employee Discounts

Up to 40% employee discount at all URBN Brands

Travel

Season ticket loan for eligible employees
Cycle to work scheme for eligible employees

Continued Development

We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

About the Company

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity at its core. 50 years on, and 55 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button. We bring together a nostalgia for the past with an enthusiasm to shape the future. It’s what makes us UO. Want to be part of it? Join us! Know more