Job Specifications
Company Description
SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.
We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.
At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.
Job Description
The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management.
Key Responsibilities
Be the main point of contact, both internally and externally, for automation and integrations between SmartRecruiters and our customers' technical ecosystems
Work as part of SmartRecruiters' Hiring Success Team, responsible for ensuring our customers achieve hiring success
Be assigned to a restricted group of customers, serving as the primary point of contact for custom integrations and automation
Wear the hats of Business Consultant, Project Manager, and Developer to assist customers during the Business as Usual (BAU) phase, monitoring and troubleshooting integrations, and implementing small enhancements to help them achieve hiring success
Be responsible for a backlog containing questions and enhancement requests related to our out-of-the-box HCM Connectors and custom automation
Proactively monitor integrations and automation, identifying and documenting common failures or potential improvements
Plan the delivery of integrations, automation fixes, and enhancements based on your allocation to that customer
Build integrations and automation enhancements, using advanced no-code automation platforms or advise the customer's technical team
The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management
Additional Responsibilities
Develop your professional expertise, applying company policies and procedures to resolve a variety of issues
Demonstrate mastery over assignments, using professional concepts and SmartRecruiters’ policies and procedures to solve a moderate range of difficult problems in imaginative and practical ways
Apply practical knowledge of tools, practices, and technologies used on a daily basis
Work on requests for enhancements of small to moderate size where analysis of situations or data requires a review of various factors
Build productive internal and external working relationships, using discretion to prioritize work and evaluate problem-solving approaches
Exercise judgment within defined procedures and practices to determine appropriate action
Receive only general instructions, autonomously managing tasks within defined procedures, priorities, and practices
Be generally reviewed for accuracy
Focus on providing standard professional advice and creating initial reports for review by experienced team professionals
Consistently demonstrate teamwork skills, ask questions, and challenge status quo bias
Additional Responsibilities
Qualifications
Professional experience as a Developer is a must-have
Professional experience in building integrations
Strong understanding of integration capabilities, including APIs, out-of-the-box HCM Connectors, and the embedded automation tools
Technical proficiency in HTTP, APIs, WebServices, and some familiarity with HRIS Systems (e.g., Workday, SAP EC, ADP, UKG, Peoplesoft)
Expertise in authentication and authorization protocols and platforms (OAuth2, SAML, AD, OKTA)
Solid understanding of coding principles, despite the no-code automation tools
Experience with commercial ETL and middleware tools, e.g. Jitterbit, MuleSoft, Boomi
In-depth knowledge of SmartRecruiters and its automation platform Workato, staying updated on product updates and changes is a strong nice to have
Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
Proven ability to design technical solutions that meet business requirements
Strong problem-solving skills and analytical thinking
Collaborative mindset for effective teamwork and cross-functional collaboration
Exceptional time management and adaptability
Conflict resolution skills and the ability to manage challenging customer interactions
Proficiency in documentation, including record-keeping and maintaining internal playbooks
Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.