Job Specifications
Description Of The Tasks
Management of the ieCA project as a first priority, and all its components, including the interfacing with ICS2, CS/MIS2 and national Export and Transit systems from specification to deployment, testing, migration, entry in operation, conformance testing, and maintenance; Management of other Customs TES IT projects as a second priority;
Correct delivery of the Customs TES projects as defined in the Electronic Customs Multi-Annual Strategic Plan (MASP);
Correct functioning of the existing Customs TES IT systems and applications;
A Service Manager provides advice, guidance, consultancy and assistance to the responsible official(s) in regard to:
The management of the development and implementation of services in order to meet the business needs.
Ensuring maximum uptime, accurate and early incident response, appropriate configuration management, proactive maintenance and tuning;
The monitoring and reporting on operations and on capacity consumption, and liaison with all (internal and external) stakeholders.
The management and coordination of the service desk activities, ensuring that incident, problem, change, configuration and release management is delivered according to quality plans (FQPs) and to quality levels agreed in the Service Level Agreement (SLA).
Manage and follow up a (set of) project(s) in some or all its (their) life cycle phases (inception, elaboration, construction and transition); during the software development phase of the plan, to manage and follow up, evaluate and contribute with his/her proposals in some or all activities (architecture, specifications, development, tests – including tests with National Administrations or other partners, etc.);
Manage the design and development IT design and Technical Specifications of Customs IT related projects with multiple stakeholders such as National Administrations involved, including preparation of National Administrations Conformance Testing Specifications;
Manage the maintenance of the Customs trans-European IT systems as to support their operation according the business expectation;
Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms, including coordination of National Administrations Conformance Testing;
Manage roll-out of transition and/or migration of Customs trans-European distributed IT systems from the one operational phase to the subsequent one;
Design, organisation and follow-up of National Administrations CT (Conformance Testing) campaigns and rollout;
Act as a backup to other functions in the Central Project Team;
Propose new initiatives and contribute to the IT system design and strategic planning work;
The definition of KPIs, as well as the monitoring and reporting on all quality indicators.
Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these.
Enforce the quality of delivery on schedule.
Structure the information in ways that are appropriate to the target audience;
Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.) within DG TAXUD and/or with Member States or other partners.
Escalate issues, in particular the ones with potential impacts on time or resources.
Produce and/or review documents.
Provide suggestions for service or methodology improvements.
Participate in meetings with DG TAXUD, contractors, Member States and/or other partners.
Coordinate with vendors and contractors to ensure service level agreements (SLAs) are met.
Collaborate with development and operations teams to enhance service delivery and reliability.
Interact with the business analysts, customer, users, project leaders and the developers
Facilitate communication and cooperation with Policy teams, Member States, Economic Operators, and other EC services involved in the programs regarding service operations.
Follow-up of one or more digitalisation projects, including planning, scoping and control of delivery by external contractors, under the supervision of the responsible official;
Follow up projects in all their life cycle phases (inception, business analysis, elaboration, construction, and transition and maintenance);
Manage and follow up related activities, in particular those of external contractors, and the interdependencies of the several contractors’ activities, to ensure end-to-end delivery of all activities in a timely manner, typically towards a stringent policy deadline imposed by legislation. To follow up development and conformance testing activities of external partners: Member States and/or Traders;
Understand the business and technological aspects of the project, including the risks and the success 2 factors. Work with the help of business, process and data analysts, enterprise/solutions architects as needed.
Coordinate the projects’ various stakeholders: DG TAXUD business and IT teams, subcontractors’ teams, COTS providers, Member States’ representatives, etc.;
Coordinate within TAXUD, with sub-contractors and with National Administrations environments configuration, application deployment; as well as incident, problem, change, configuration and release management;
Plan, prepare, coordinate, and monitor TES IT applications testing activities for all phases (including connectivity) with multiple subcontractors and with National Administrations;
Plan and coordinate the roll-out of TES IT applications to operation, new releases deployment to operations and application migration activities, including data migration;
Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform subsequent testing and roll-out to operations;
Plan and coordinate integration activities with major platforms, other service applications providers and National Administrations application providers;
Participate and contribute in meetings with DG TAXUD, contractors, National Administrations States and/or other partners including preparing material for these meetings.
Report on the project status (tasks progress, plan, actions, risks, issues, decisions, changes, etc.) within DG TAXUD and/or with Member States or other partners;
Pro-actively identify risks on delivery and propose and implement mitigation measures.
Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;
Escalate issues, in particular the ones with potential impacts on time or resources;
Produce and/or review documents; Provide suggestions for service or methodology improvements;
LEVEL OF EDUCATION
Bachelor or Master Degree
Knowledge And Skills
Knowledge of European Customs policies, processes and data
Very good knowledge of DG TAXUD key technologies
Excellent knowledge of XML and XSLT
Analysis and problem-solving skills
Good redaction skills
Ability to give business and tech...