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Customer Support Specialist

Customer Support Specialist

Remote

United kingdom

Freelance

15-04-2025

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Job Specifications

Join Our Dynamic Team as a Customer Support Specialist
Location: Remote (UK Hours)
Role Type: Contact (40 hours per week)
Salary: Competitive base salary up up £25,000 pa
Experience Level: Mid (3 years +)

About Us: GenderGP are transforming the gender non-conforming (GNC) sector with informatics. Our mission is to deliver exceptional value and experiences to our GNC customers. As we continue to grow, we are seeking a passionate and energetic Customer Support Specialist to join our forward-thinking team.

What You'll Do: We’re on the hunt for a compassionate, detail-focused Customer Support Specialist to join our team. You’ll be the friendly face (or voice!) behind our inbox and live chat, helping our members get the answers, reassurance, and guidance they need quickly, clearly, and with love.

What You’ll Do

Respond to incoming messages via email and live chat with warmth, accuracy, and professionalism, using our Knowledge Base and resources.

Support patients by answering questions, resolving issues, and signposting to the right resources, sessions or services.

Work closely with the wider team to escalate urgent queries, ensure seamless support and request additions/amendments to our Knowledge Base in line with queries.

Contribute to improving our support systems and Knowledge Base content.
What We Are Looking For?

A great communicator, written English is your superpower with 3 years + direct customer support experience ideally in eCommerce or digital services. If you have a little healthcare thrown in there too, amazing! You could also come from a gaming support background!

Calm, empathetic, and unflappable under pressure

You genuinely love helping people and making their day better

Tech-savvy and confident navigating multiple systems at once

Why Join Us?

Competitive Compensation: A base salary equivalent of, up to £25,000 per annum, reflecting your skills and experience.

Growth Opportunities: Access continuous professional development and career advancement prospects.

Innovative Environment: Be part of a collaborative forward-thinking team that's shaping the future of transgender services.

Meaningful Impact: Play a pivotal role in enhancing customer satisfaction and driving business success.

Ready to Make a Difference? If you're a dynamic and energetic professional eager to elevate customer relationships to new heights, we'd love to hear from you! APPLY NOW by submitting your resume and a cover letter detailing your relevant experience and explaining why you're the perfect fit for this role.

About the Company

GenderGP - a global informatics company that proudly serves the transgender and non-binary community and those who support them. Being transgender or non-binary is not a choice and every person on the planet should have the opportunity to live; openly, free from judgement and as healthily as possible because we are all equal. At GenderGP we structure, codify and make accessible the very best guidance and information on transitioning, transgender healthcare and hormones therapies in order to support people and their healthc... Know more