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Apideck
Customer Success Manager

Customer Success Manager

Hybrid

Antwerp, Belgium

Full Time

14-04-2025

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Job Specifications

About Apideck

Apideck is a Series A startup on a mission to simplify API integrations for the world’s most ambitious SaaS companies and Fintechs. As a leading provider of real-time Unified APIs, we help teams build better, faster, and more secure integrations—without the overhead of managing and storing customer data. Our platform is trusted by high-growth startups and publicly listed companies alike, including BILL, Drata, Aikido, and 11x. Backed by top investors and industry operators, Apideck is at the forefront of integration technology.

About The Role

We’re looking for a proactive and technical Customer Success Manager (CSM) to help our customers unlock the full potential of Apideck. In this role, you’ll work closely with product, sales, and support to ensure our customers onboard smoothly, hit their integration goals, and grow with us over time. You'll be the voice of the customer internally and play a key role in shaping how we scale customer success at Apideck. This is a hands-on, high-impact role in a fast-moving, early-stage team—perfect for someone who thrives on ownership, variety, and helping technical users succeed.

What You'll Be Doing

Guide new customers through onboarding and implementation
Act as the primary point of contact for a portfolio of accounts
Drive product adoption and identify opportunities for expansion
Troubleshoot integration challenges and coordinate with product and engineering when needed
Monitor customer health and take proactive steps to reduce churn
Collect feedback and advocate for customer needs internally
Help define and iterate on our customer success playbook and tooling

What We’re Looking For

+2 years of experience in a customer-facing role at a B2B SaaS company (CSM, Solutions Engineer, Technical Account Manager, etc.)
Strong understanding of APIs, webhooks, and SaaS infrastructure—or a willingness to learn quickly
Exceptional communication and relationship-building skills
A proactive, problem-solving mindset—you love digging into technical issues and helping customers succeed
Highly organized with the ability to juggle multiple priorities and accounts
Experience working with startups or fast-growing environments is a plus

About the Company

Apideck eliminates the complexity of integrations with a single real-time API that connects to 150+ platforms across CRM, Accounting, HRIS, File Storage, and eCommerce without the technical overhead. Instead of spending months building and maintaining multiple integrations, SaaS companies go to market 98% faster while we take care of maintenance, versioning, and infrastructure. With full CRUD support and real-time data (no caching delays), Apideck ensures instant, reliable data synchronization across all integrations. Our p... Know more