Qualient Technology Solutions UK Limited

Senior Service Delivery Manager

On site

Antwerp, Belgium

Full Time

16-04-2025

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Expired

Job Specifications

Duties and Responsibilities
Responsible to deliver the services associated with LAN Service Module based on the scope set out in the MSA
Own the Service Levels and contractual commitments including the Service Level reporting for the LAN Service Module
Re-purpose/re-mobilize the critical operational resources to meet any immediate requirement across Service Delivery and Operations.
Drive Continuous Service Improvement for LAN Service Module
Own and implement the Business Continuity plan for the operations of the LAN Service module
Responsible for the demand and consumption of the Services of the LAN Service module
Support Client Service Delivery Managers in delivering their responsibilities.
Participate in customer calls and be contact for regional customers to respond/support on potential design questions
Support to Operations Team on Incidents and complex requests
Travel within region may be required

Minimum Job Entry Requirements
Bachelor of engineering degree and 8-10 years of experience on Networking Technologies.
Experience on Large Enterprise Networks as a Service/Technical Delivery Manager.
Strong experience on CISCO Nexus/Catalyst/Meraki WLAN technologies
Strong understanding of Network Segmentation approaches and CISCO SD Access based Network Segregation
Knowledge and experience on Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE will be a plus.
Must have CCNP (Routing & Switching)/CCIE R&S desirable
Ability to coordinate with various teams involved in the Client Contract to deliver the services to the customer on time also with the committed quality.
Ability to manage multiple tasks in a fast-paced complex network environment.
Self-starter with attention to detail and ability to maintain focus over long periods of time.
Ability to work “on call” support at odd hours as needed.
Besides fluent in English additional Language is desired

Strong hands-on experience on the following (Mandatory)
LAN Switches – 9500/9300/9200/6800/4500/3850/3750/3730/3650/83560/3550/2960
WAP – 9115/6300/3702/3502/2802/2702/2602/1852/1832/1702/1602/1562
WLAN Controller – CT3504/5520/9800LC
Radius Server – Cisco ISE/Appliance Server (SDDC)/Halt3 cage SG4

About the Company

Qualient offers a fast, reliable, and easy way to scale up your organisation with the brightest minds and smartest technologies. We help businesses skip the frustrating and expensive Staff augmentation process of finding the right talent—making technology recruitment a fuss-free, cost-effective, and fast process. We also offer cutting-edge technology solutions that make businesses future-ready. We Offer our clients a diverse range of experience and insights gained in addressing talent management problems. Our consulting tea... Know more