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Application Support Manager

Application Support Manager

On site

London, United kingdom

Full Time

22-04-2025

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Job Specifications

Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications.

What You'll Do:
Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction.
Manage incident resolution, prioritising major technical issues and driving service improvements.
Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery.
Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem analysis.
Drive continuous improvement initiatives to optimise processes and enhance team efficiency.
Train and mentor team members, setting clear career progression paths.
Collaborate on release management, incident fixes, and change implementation.

What You’ll Need to Succeed:

ITIL Foundation 3/4 certification or higher.
AZ-900 Azure Fundamentals.
A degree in a computer-related field or equivalent experience.
Strong experience leading global cross-functional teams in a technical environment.
Proficiency in SQL, SSRS, and PowerShell.

This is a fantastic opportunity to make an impact within a high-performing team in the financial services industry. If you’re ready to take the next step in your career, we’d love to hear from you!

About the Company

Using our talent to find yours Bringing together talented search consultants with outstanding track records of delivery in challenging, candidate-short markets, Ingenii Search is a client-oriented, service-focused recruitment business. Our business has collaboration, partnership and relationship building at its heart. Our clients know they can trust us because we deliver. They can trust our service, because we operate stringently high standards of quality and practice. And they trust us as people because we are a people bu... Know more