Database Administrator - Hope GB

Job Specifications

Job purpose:
The postholder will support all teams in their use of the charity’s database, ensuring accuracy and cleanliness of all data. The role will maintain effective data reporting processes and liaison on all data and information registration/ governance controls.

The role is very hands on and will provide technical expertise to update the components that hinder effective processes, reports and accuracy.

The postholder will work closely with an external support company and will:

Manage records of service users
Record donor information to enable stewardship
Track stakeholder relationships
Analyse and report on operational trends, potential process improvements and future requirements

Key Accountabilities:
Database Management:
Administer and maintain the charity’s database systems, ensuring data is accurately inputted, stored, and easily retrievable.
Perform regular database backups, data recovery, and manage database access rights for authorised users.
Ensure data integrity, resolve data-related issues, and troubleshoot database problems promptly.

Data Security & Compliance:
Implement and uphold data security policies to protect sensitive information, particularly in line with GDPR regulations and other relevant data protection legislation.
Ensure secure database connections and monitor for any potential vulnerabilities.
Performance Optimisation:
Continuously monitor database performance and implement improvements to enhance speed and efficiency.
Create and manage scheduled tasks such as data cleansing, maintenance, and performance tuning.

Reporting & Data Analysis:
Provide reports and analytical insights to the team based on data stored within the database.
Work to ensure data is structured in a way that is accessible and useful for reporting purposes.

Collaboration & Training:
Assist staff in using database tools and reporting systems.
Collaborate with the external support company to improve database-related technology and infrastructure.
Provide basic training to other departments on best practices for data input, retrieval, and security.

Database Upgrades & Testing:
Ensure regular updates and patching of database systems to improve functionality and security.
Assist with testing of any new database features or systems prior to full implementation.
• Other
Accountabilities also include a responsibility on behalf of the job holder to undertake any other duties that are relevant to the job as requested by the Chief Executive or Trustees.
Person Specification Experience & Skills
Database Knowledge:
· Proven experience in managing and administering databases, preferably within a non-profit or charity sector.
· Working knowledge of a relational database management system
Data Security & Compliance:
· A good understanding of data protection laws, such as GDPR, and experience implementing data security protocols.

Technical Skills:
· Knowledge of database backup and recovery processes.

Data Analysis & Reporting:
· Ability to create reports and provide actionable insights from data stored in the database.

Problem Solving:
· Strong troubleshooting skills to resolve issues with database performance or integrity.

Other:
· Experience of using Windows operating environments and ability to use word processing and spreadsheet software
· Experience of working with external partners

Attributes
Attention to Detail:
· A high level of accuracy and attention to detail when working with complex datasets.

Proactive & Organised:
· Ability to work independently, manage multiple priorities, and maintain structured processes.

Communication Skills:
· Clear and effective communication with non-technical staff, with the ability to explain technical concepts simply.

Team Player:
· Collaborative approach to working with internal teams, sharing knowledge and supporting others.

Commitment to Charity Values:
· An interest in supporting individuals with autism and their families.
· Demonstrates the charity’s values in all aspects of work, including empathy, understanding, and respect.

Adaptability:
· Flexible in adapting to changing requirements or new database tools, and eager to learn and grow within the role.

Circumstances
Regular travel to scheduled meetings/training/events at our office in Cwmbran or other locations across the region

This is a 12 month contract post 21 hours per week £14.50 per hour