Job Specifications
System Three Business Solutions Ltd is West Norfolk’s leading IT services company and a Microsoft Certified Partner. We provide tailored IT solutions to businesses across a diverse range of sectors from our office based just outside King’s Lynn, Norfolk.
Do you have experience in IT support and are now looking for your next opportunity to grow your career?
The vacancy
We have an excellent opportunity for an IT Support Technician to join our Support Team to work alongside our passionate and experienced professionals in delivering excellent service to our clients, supporting a wide range of businesses, giving you exposure to a variety of technologies and challenges.
The successful candidate will have a relevant IT qualification (such as BTEC Level 3 Diploma in Computing or BSC in Computer Science) and at least 2 years experience in a similar IT Support role.
Key Responsibilities:
Provide responsive and professional support to users via phone, email, and on-site visits
Troubleshoot and resolve issues across infrastructure including servers, storage, networking, end-user devices, cloud services, operating systems, data, and applications
Carry out day-to-day maintenance tasks, updates, and basic administration across IT systems
Assist with project work, system upgrades, and improvements when required
Document incidents, fixes, and procedures clearly and accurately
To be successful in this role, you will:
Bring proven experience in a similar IT support role, with a strong understanding of common systems and technologies
Demonstrate excellent technical skills and a commitment to continuous professional development
Approach troubleshooting methodically, think critically, and enjoy problem solving with creativity and initiative
Have a proactive attitude with a focus on delivering excellent customer service
Work well collaboratively within a close-knit team
Communicate clearly and confidently with both technical and non-technical users
Benefits of Working with Us
System 3 have a track record in developing our colleagues, and you will have opportunities to gain industry recognised certifications, including Microsoft qualifications
20 days holiday + bank holidays, with an extra day for each full year of service (up to a maximum of 25 days)
Workplace pension
Annual salary review
Support for training, professional development, and certification
Regular team social events
Relaxed, friendly working environment
Free tea, coffee, and on-site parking
Please note: We are only able to consider applicants who are currently based in the UK and already have the legal right to work here.
Strictly no agencies, thank you.
About the Company
System 3 is an established Microsoft Gold certified business IT services company based in East Anglia. Since 1985, our aim has been to provide outstanding professional advice and solutions to our clients throughout the UK.
As a Microsoft GOLD Certified Partner we can provide your business with specialist computer services and solutions, helping you get the best value for your budget.
We aim to go the "extra mile" for our clients, understanding your business so we can recommend the best solutions for your specific requirem...
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