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IT Support Engineer

IT Support Engineer

On site

West midlands, United kingdom

Freelance

02-05-2025

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Expired

Job Specifications

Position: IT Support Engineer
Employment Type: Contract, Full time
Start: ASAP
Location: Birmingham- Onsite
Languages: English

Role – We are seeking an IT Support Engineer to join our client’s IT team. The ideal candidate will be responsible for managing the SCCM 2012 infrastructure, ensuring operational excellence, and maintaining a high quality of service delivery.

Key skills:
Minimum of 3 years of IT Support experience.
Proven experience in managing SCCM infrastructure
Strong understanding of ITSM processes (ITIL Foundation required; Practitioner preferred)
Strong customer orientation and ability to engage with end-users
Ability to maintain documentation and ensure SLA compliance
Consulting background is a plus.
Strong communication skills (oral & written)
Rights to work in the UK is must (No Sponsorship available)
Responsibilities:
Administer and manage the SCCM 2012 environment including:
SQL queries, patch management, replication issue resolution
SCCM roles (DP, MP, SUP) and impact analysis
Infrastructure health monitoring and troubleshooting
Software Distribution and Deployment troubleshooting
SCCM application packaging using App-Model, including detection logic and requirement rules
Task sequence creation and OS deployment (OSD) and upgrade
Configuration Item (CI) and baseline creation, deployment, and compliance reporting
Develop and troubleshoot dynamic collections
Create and maintain SSRS custom reports, alerts, and subscriptions
Manage and monitor SCCM client health and remediation (including CCMEval)
Handle SUGs, ADR, and related patching/reporting activities
Enroll Windows devices in Intune using Autopilot
Support Co-management scenarios (SCCM + Intune)
Work within agreed SLAs and maintain high quality in incident and request handling
Participate in early and late shifts and occasional Bank Holiday coverage
Please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org

About the Company

Focus on SAP - A division of the Focus Cloud Group is a specialist recruitment organization dedicated to the SAP ecosystem. We recruit for both permanent and contract vacancies around the globe. Know more