Customer Success Specialist - Senitor Associates

Job Specifications

We are looking for a proactive Customer Success Specialist to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in driving platform adoption, assisting clients with setup, and offering low-level technical support. Additionally, you will track customer engagement, identify areas for improvement, and contribute to refining the overall user journey.

Responsibilities:
Guide new clients through the platform setup process and deliver Super User training.
Ensure strong platform adoption among both new and existing users.
Develop a deep understanding of customer workflows and advise on best practices.
Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn.
Identify and escalate recurring technical issues that impact the user experience or sales process.
Build relationships with engaged users to create referrals and case studies.
Provide basic technical support to existing clients.

Required Skills & Experience:
Previous experience in a technical support, sales, or customer success role, ideally in a SaaS business.
Strong IT literacy and ability to learn new software quickly.
Excellent communication skills, with the ability to empathize with clients and explain technical concepts clearly.
Experience or knowledge of the legal or accountancy sector (preferred but not essential).
Professional and well-presented, with strong verbal and written English skills.
Willingness to take on varied responsibilities as the team continues to grow.

About the Company

Senitor Associates is an established IT recruitment firm with a long-standing reputation of placing talented IT professionals in to equally reputable businesses throughout the UK and Europe. Our service is contingency based and operates in the provision of contract and permanent personnel across all industry sectors. We offer resource solutions from IT entry level to mid/senior management and board level on single or multiple assignments. Senitor’s thorough understanding of individual aspirations, technical requirements ... Know more