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Technical Support Senior Technician

Technical Support Senior Technician

On site

Casablanca, Morocco

Full Time

02-05-2025

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Job Specifications

At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.

Join us as a Technical Support Senior Technician on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.

You will:

Solve complex problems for customers and be on top of ambitious expectations
Partner closely with customers while communicating proactively regarding the overall progress of queries
Exhibit first-class customer service
Drive operational excellence through quality closures and efficient management of issues
Have the opportunity to mentor and coach other team members

Take the first step toward your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:

Essential Requirements

Recently graduated within the past 12 months
Fluent in French & English
World-class customer service, phone etiquette, and work ethic
Ability to excel under pressure
Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

Desirable Requirements

Experience with job-associated databases or software

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 9 May 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R251089Job Function: Product Services

About the Company

Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures. Know more