Home
Jobs
Telefónica Tech
Technical Services Analyst

Technical Services Analyst

On site

Belfast, United kingdom

Full Time

06-05-2025

Share this job:

Expired

Job Specifications

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Fortinet: Elite VIP Program – one of only 2 in the UK
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

Job Description

Technical Services Analyst to provide support as the first point of contact for customers

reporting IT issues. You will provide an exceptional standard of customer service when

answering calls, responding to customer queries and logging tickets.

Key Responsibilities:

First point of contact for customers via telephone, email and our customer portal
Log tickets accurately, with a high level of detail on the ticket management system
Carry out basic incident resolution (first time fixes) where possible
Proactively deal with customer queries
Maintain a positive attitude and a high level of customer service at all times

Skills & Experience:

Excellent customer service skills
Excellent written and verbal communication skills
Interest in Technology
Experience of the Microsoft Office suite

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

About the Company

Telefonica Tech is a specialist provider of integrated technology solutions, with an end-to-end portfolio including Cyber Security, Cloud, Data & AI, Business Applications and Modern Workplace solutions. We're not just a technology company. We're an extension of your business. We drive secure digital enablement and help solve our customers' most complex business challenges, accompanying them on their digital transformation journey as a trusted partner. We work together to create positive impact for businesses and the wider ... Know more