Automation Support Engineer

Remote

Sales, France

Full Time

06-05-2025

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Job Specifications

At Superior Industries, our Automation Support Engineers are part of a forward-thinking team that embraces bold ideas, takes ownership, and leads with a heart of service. The equipment we build helps shape the infrastructure the world depends on—and in this role, you’ll play a key part in keeping it running at its best.

Job Description

Key responsibilities for an Automation Support Engineer:

Troubleshoot & Support
Diagnose and repair PLC programs and electrical systems—both remotely and in the field
Provide expert guidance to field techs and third-party contractors
Field & Program Optimization
Recommend and implement electrical design improvements
Update and properly archive control programs for future use
Customer & Case Management
Respond to service requests within 2 hours
Manage support cases from issue logging to resolution—communicating clearly throughout
Parts, Warranty & Quality Support
Coordinate work orders, warranty claims, and part replacements
Verify dealer work and initiate internal quality cases to ensure long-term fixes
Collaboration & Communication
Work cross-functionally with engineering, operations, sales, and service teams
Ensure safety standards and strong internal customer service are always maintained
Compensation

The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.

Employee Benefits

Weekly paycheck
Medical insurance - company covers 75% of premiums
Dental and Vision Insurance
Paid vacation
Company paid life insurance
401K retirement account with 5% company match

Qualifications

A degree in Electrical Engineering (or related field) — or 5+ years of proven, hands-on experience in automation and controls
Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics
Solid grasp of electrical, mechanical, and hydraulic systems, including key concepts like power, torque, and flow
Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions
Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment
Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most

Traits of Our Successful Employees

Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
Attention to detail and safety
Exhibit good communication skills when working with co-workers
Willingness to help where necessary

Location: Must be located within the United States. This position is not eligible for sponsorship.

About the Company

At Superior Industries, our manufactured products help owners and operators produce the key ingredients needed to form our global infrastructure. This innovative crushing, screening, washing, and conveying equipment moves and processes minerals used to build roads, hospitals, utilities, and other fundamental infrastructure systems for societies to thrive! Although the industries we proudly serve are some of the most time-honored, our spirited culture encourages bold ideas, which consistently create new opportunities for our... Know more