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Neuroworx
Customer Success Manager

Customer Success Manager

Remote

United kingdom

$ 1,500 /month

Freelance

06-05-2025

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Job Specifications

At Neuroworx, we're building the future of hiring through advanced talent assessments. Our platform helps companies make smarter hiring decisions by unlocking a deeper understanding of candidates' cognitive and behavioral traits. We work with innovative businesses who care about data-driven, human-centered hiring.

About the Role
We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience from first contact through long-term partnership. This includes onboarding new clients, delivering product demos, nurturing relationships, and identifying opportunities to expand our impact.

Key Responsibilities
Own the end-to-end client journey, from onboarding through ongoing success
Conduct engaging demos and training sessions to showcase the Neuroworx platform
Act as the main point of contact for client communications and support
Monitor client health and proactively address any issues or concerns
Collaborate with internal teams to ensure client feedback informs product development
Identify growth opportunities within accounts and support upsell/cross-sell initiatives
Help refine and improve our customer experience processes as we scale

Ideal Background
2+ years of experience in customer success, account management, or client-facing roles
Experience in SaaS, HR Tech, or recruitment-related industries is a strong plus
Excellent communication skills with the ability to build trust quickly
Comfortable running product demos and training remotely
Tech-savvy and adaptable in fast-moving startup environments
Self-starter with a strong sense of ownership and accountability

What We Offer
Flexible, remote freelance role
$1,500/month base compensation
Performance-based commission structure with uncapped earning potential
The opportunity to work with a cutting-edge product in the future of work
Autonomy and the ability to help shape how we engage and grow with our customers

About the Company

You know what great talent looks like. But finding it is harder than ever. Seven in ten employers struggle to fill roles, 85% of applications contain made up information, and the process drags on for 42 days. A third of new hires start job hunting within six months and minority candidates are 29% less likely to get a callback. By testing real skills first, you see exactly who can do the job, uncover talent others miss, and make confident hiring decisions faster. No more guesswork. No more bias. No more wasted time. Know more