Job Specifications
Position: Customer Success Manager
Level: Entry level - Mid-level
Location: London
Employment Type: Full-Time, 5 days in our London office (White City) per week
Who We Are
Hive Learning is redefining the future of learning and sales enablement. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their teams and drive sales effectiveness for industry-leading clients like Kantar, Forvis Mazars, and AlixPartners.
As a business backed by Blenheim Chalcot, a world-leading venture builder, you’ll join a network of
organisations at the cutting edge of AI and innovation. If you’re ready to make a real impact and have a strong understanding of sales environments and processes, we’d love to hear from you! We’re seeking an enthusiastic and proactive Customer Success Manager to join our high-energy team. The ideal candidate will be a recent graduate, or someone with 1-2 years of experience in Customer Success or a related field, possess strong communication skills, be data-driven, have a commitment to accuracy and a creative approach to solving problems.
The role
Join Hive Learning’s Customer Success team - the engine of our growth. This is an exciting opportunity for a recent graduate, a Customer Success Manager with 1-2 years' experience, or a sales professional transitioning to the field, to rapidly develop their career, gaining expertise in learning and development while developing strong stakeholder relationships and valuable skills. You'll be immersed in a fast-paced, start-up style environment, where you’ll expand your skillset through dedicated training programs and accelerate your learning by operating with significant autonomy and ownership.
Role and key responsibilities:
Act as the primary point of contact for assigned clients, driving overall satisfaction and retention while building strong, long-term relationships
Guide clients through the onboarding process, seeing clear expectations and ensuring a smooth transition to the Hive Learning/ Hive Perform platform.
Develop and maintain a deep understanding of the client's business objectives, aligning Hive’s solutions to achieve their strategic goals.
Proactively identify opportunities to expand the client's use of Hive Learning/Hive Perform, contributing to revenue growth.
Deliver platform demos, training, and consultations, effectively communicating the value proposition and driving product adoption.
Monitor client usage and data, identifying trends and insights to inform strategic recommendations and drive client growth
Utilise GenAI tools to automate tasks, improve efficiency, and enhance customer outcomes.
Responsible for managing the renewal and upsell process, ensuring timely renewals and mitigation of potential risks and creating growth opportunities
Negotiate contract renewal and terms
Proactively identify at-risk accounts, develop and execute recovery plans, and advocate for client needs internally.
Gather and share client feedback to improve our product and processes, and collaborate with internal teams to ensure alignment with client needs
Some words that describe you, your skills, and your experience
Recent graduate, OR bringing 1-2 years of Customer Success, sales, or related experience, with a genuine passion for client success.
Strong commercial acumen with the ability to understand client business needs and translate them into effective solutions.
Demonstrate strong communication, organisation, and a keen eye for detail.
Thrive in a fast-paced, dynamic environment, taking a proactive and analytical approach to problem-solving.
You'll be working with clients a lot, so ideally you’ll get energy from working with people.
Exhibit a growth mindset, with a desire to learn new skills and advance your career.
Are data-driven and comfortable leveraging GenAI to enhance customer outcomes
Showcase creativity in identifying new and innovative ways to deliver product value. Are self-motivated, autonomous, and driven to exceed expectations and support the team.
What We’d Like To Offer You
An exciting and meaningful challenge with the opportunity to play a pivotal role in the next phase of our growth
Commitment to your professional growth - we believe in investing in our team members' continuous learning and development in order to facilitate career progression
A supportive and inclusive environment in a forward-thinking and energetic team
Be part of the broader Blenheim Chalcot family - connect and be mentored by some of the incredible people that work in the 30+ other start-ups in our ecosystem. All based in Scale Space, which offers regular social and networking events
25 days annual leave + bank holidays and your birthday off
Life assurance (3x your annual salary) and pension scheme
Up to £900 flexible benefits package – you pick a combination from a list including medical insurance, dental cover, gym membership and much more.
Cycle to Work scheme
Season Ticket Loan scheme
Our Values
It’s only right for a company who specialises in culture change, to have a unique approach internally. We work really hard on our culture, and we’re committed to creating a supportive, growth-minded and inclusive team.
Everything we do is underpinned by our 4 key values;
Experts, but not always right
Substance before “sizzle”
Caring and courageous
Evergreen entrepreneurs
We care deeply about giving feedback in the right way. We champion the idea of test and learn, and we’re not afraid of failure. We’re always looking for ways to improve, and respect everyone’s ideas. And we really take the time to invest in our working relationships, and overall, practise what we preach.
Why this role might not be right for you...
We love working here, but we get that our unique culture may not be right for everyone. Here’s a few reasons why working at Hive Learning may not be right for you:
Things move quickly here, and priorities sometimes change.
We really do love feedback, the good and the constructive - so make sure that’s something you’re comfortable with.
We love the time we spend together building our relationships and collaborating, so if you never want to step inside an office again, this may not be for you!
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Our recruitment process
If you require any reasonable adjustments throughout the interview process, please let us know! We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Hive Learning an inclusive and supportive workplace.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on characteristics including race, colour, ethnicity, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status and chronic illness. Above and bey...
About the Company
Blenheim Chalcot is a global venture builder headquartered in the vibrant Scale Space campus in White City, London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding PS1....
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