Job Specifications
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purposes
Planning holistic business strategy for asset management, Working with decision makers and/or Management-level clients, analyzing and identifying opportunities.
This role requires a full knowledge and understanding of refinery, upstream or LNG operations for Reliability and Maintenance (RAM). Direct experience in refinery or chemicals plant operations is highly valued. Advising clients on solution, along with a strong understanding of the client's objectives, challenges and value proposition. Responsible for overseeing and managing project team operations over lifecycle.
It will also be advantageous to have knowledge and experience of enabling technologies from KBC and Yokogawa required for Digital Transformation such as: Machine Learning and other Artificial Intelligence technologies; Data Science and Visualisation of Process Data.
The postholder will be required to work as part of a team- both within the location and remotely. The successful candidate will have a willingness to travel as and when required mainly on an international basis (with some domestic travel) on a domestic and international basis, approximately 25 -50% of the time.
Provide project management and technical expertise on the following RAM practices:
Maintenance Strategy and departmental alignment skills
Risk Management and decision making
Routine Maintenance work process
Turnaround Maintenance works process and optimisation
Reliability programs for rotating and / or fixed equipment
Turnaround optimisation
Maintenance planning and scheduling (SAP experience a plus)
Asset management strategy and Defect Elimination methodologies
Contracting strategy development and Inventory optimisation
Responsibilities
Key Account Management - Manage a portfolio of key and strategic customer relationships either personally or through a medium- to large-sized team of account managers. Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
Customer Relationship Management / Account Management - Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and national levels. Coordinate the engagement of Company with the customer organization to ensure effective two-way flow of information and resolution of issues. Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty.
Customer Needs Clarification - Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.
Sell Customer Propositions - Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.
Promoting Customer Focus - Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
Customer Relationship Development / Prospecting - Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision- makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Customer Relationship Management (CRM) Data - Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
Sales Opportunities Creation - Develop a personal network within the business sector and represent the Company at business sector events. Obtain market intelligence and enhance the visibility and reputation of the Company, its products, and its services.
Operational Compliance - Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the Company's policies and relevant regulatory codes and codes of conduct.
Personal Capability Building - Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry, best practices through continuing professional development, attending conferences, and reading specialist media.
Position Requirements
To include Skills, Education & Experience
Behavioral Competencies
Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. E.g. solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.
Business Insight - Applies knowledge of business and the marketplace to advance the Company's goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.
Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory informati...
About the Company
Yokogawa provides advanced solutions in the areas of measurement, control, and information to customers across a broad range of industries, including energy, chemicals, materials, pharmaceuticals, and food. Yokogawa addresses customer issues regarding the optimization of production, assets, and the supply chain with the effective application of digital technologies, enabling the transition to autonomous operations.
Founded in Tokyo in 1915, Yokogawa continues to work toward a sustainable society through its 17,000+ employee...
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