Endur L2 Support

Hybrid

London, United kingdom

Freelance

07-05-2025

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Expired

Job Specifications

Role: Endur L2 Support
Location: London, UK (Hybrid)
Type: Contract Position

Please find below JD:

- At least 5 years of demonstratable experience using the Endur product.
- Endur L2 with techo-functional type experience, preferably Front and Middle office experience
- In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience
- Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution
- Working directly with users (in office and remotely) to understand and resolve issues in a timely manor
- Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement
- Good understanding of deal lifecycle processes
- Comfortable working in shifts (US/Singapore hours)
- Major incident handling experience
- Utilising experience and bp process to triage and prioritise issues and tickets
- Excellent communication skills and experience gained in a commercial environment, as set out below.

Nice to have experience:

- Experience in AWS platform and technologies
- Experience using Azure DevOps for work item management
- Experience of the ITRS Geneos platform/application
- Experience of using and developing APM

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more