Job Specifications
Bristol
Job Summary
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Build a Career in Property with HMRC Estates
Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further! At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We do this by taking equality, diversity and inclusion into account in everything we do.
Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Customer Service Apprenticeship - YouTube
HMRC Estates is preparing to mobilise our new national Facilities Management contracts that will deliver building services across our estate from May 2025. This will see us move from having separate Hard/Soft FM Suppliers to a Total Facilities Management delivery model, which may result in changes to how this role is delivered.
HMRC Estates is preparing to mobilise our new national Facilities Management contracts that will deliver building services across our estate from May 2025. This will see us move from having separate Hard/Soft FM Suppliers to a Total Facilities Management delivery model, which may result in changes to how this role is delivered.
Job Description
As the Estates Customer Service Apprentice, you’ll support colleagues in the Estates Team with responsibility for the smooth running of the Government Hub in Bristol.
A key part of your role will be responding to customer queries about the building, whether that be escalating building faults, reporting Health and Safety issues, or supporting our building users to make the most of the Government Hub and its spaces.
You will provide a high level of customer service by building strong relationships with our customers (building users) and monitoring building issues, escalating where necessary. As your knowledge of the building grows, you will influence customer experience with your knowledge, skills, and behaviours.
You will be highly visible to our customers, carrying out regular building inspections, talking to customers and effectively communicating and resolving their queries. The post holder will need to deliver in all aspects of this key role, including;
Managing the Estates Team communication platforms, including their Mailbox, Viva Engage, and face to face.
Reviewing and updating the building A-Z and Building Directory to ensure it is maintained with accurate building information
Carry out building inductions for new starters to the Government Hub
Secretariat for the Building House Committee, Health and Safety Committee and Team Meetings
Procurement of stationery, health and safety stock and other miscellaneous items
Implementing and managing building policies and processes including lockers, cycle spaces and car parking spaces
Visitor and delivery co-ordination lead for reception and security
Managing Teams / SharePoint sites and implementing / managing standardised filing system for the team
Support in tracking Fire Risk Assessment / Building Risk Assessment actions and other Statutory Requirement assurance checks
Support the wider Workplace Operations team, and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Senior Building Manager or Head of Estate
Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
As the Estates Customer Service Apprentice, you’ll support colleagues in the Estates Team with responsibility for the smooth running of the Government Hub in Bristol.
A key part of your role will be responding to customer queries about the building, whether that be escalating building faults, reporting Health and Safety issues, or supporting our building users to make the most of the Government Hub and its spaces.
You will provide a high level of customer service by building strong relationships with our customers (building users) and monitoring building issues, escalating where necessary. As your knowledge of the building grows, you will influence customer experience with your knowledge, skills, and behaviours.
You will be highly visible to our customers, carrying out regular building inspections, talking to customers and effectively communicating and resolving their queries. The post holder will need to deliver in all aspects of this key role, including;
Managing the Estates Team communication platforms, including their Mailbox, Viva Engage, and face to face.
Reviewing and updating the building A-Z and Building Directory to ensure it is maintained with accurate building information
Carry out building inductions for new starters to the Government Hub
Secretariat for the Building House Committee, Health and Safety Committee and Team Meetings
Procurement of stationery, health and safety stock and other miscellaneous items
Implementing and managing building policies and processes including lockers, cycle spaces and car parking spaces
Visitor and delivery co-ordination lead for reception and security
Managing Teams / SharePoint sites and implementing / managing standardised filing system for the team
Support in tracking Fire Risk Assessment / Building Risk Assessment actions and other Statutory Requirement assurance checks
Support the wider Workplace Operations team, and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Senior Building Manager or Head of Estate
Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior...
About the Company
HM Revenue and Customs (HMRC) is the UK’s tax, payments and customs authority.
We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.
We use LinkedIn to post regular updates about HMRC’s work on subjects that will be of interest to the LinkedIn community, for instance business tax and advice on running your company, news o...
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