Assistant Service Delivery Manager

On site

Harrow, United kingdom

Full Time

08-05-2025

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Expired

Job Specifications

We are on the look out for a passionate and driven Assistant Service Delivery Manager to join our innovative Division of Surgery, where you will play a pivotal role in ensuring the seamless operation and excellence of the Surgical Division. The post holder will work closely alongside the Senior Leadership team of the Division. One of the main responsibilities of this role will be managing the rotas across the Division, overseeing scheduling within the Division, and ensuring high-quality service delivery throughout. Participating in the PTL meetings and following up actions as required.

The Assistant Service Delivery Manager for Surgery will support day-to-day operational management of the Urology rota in its entirety and scheduling commitments for the services throughout the Division. Key responsibilities include coordinating staff workloads, managing rotas to ensure medical cover for clinics and theatres, and monitoring clinic utilisation, waiting lists, and theatre usage to meet performance targets. The role involves contributing to service improvement initiatives, facilitating collaboration between clinical and non-clinical teams, and ensuring the delivery of patient-centred services through continuous quality improvement. Prioritising scheduling and RTT pathways is a key part of this post.

The post-holder will also play a key role in managing the recruitment, training, and performance reviews for both administrative and clinical staff, ensuring compliance with quality standards. They will oversee risk management processes, including conducting audits and supporting incident investigations. Additionally, the role requires the accurate capture and reporting of data for decision-making, as well as the organisation of team meetings to foster effective communication within the department.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact: Name: Kerin Freeman Job title: Deputy General Manager, Urology Email address: kerin.freeman@nhs.net

About the Company

London North West University Healthcare NHS Trust – providing healthcare services across Brent, Ealing, Harrow and beyond. Established on 1 October 2014, we employ more than 9,000 staff serving a diverse population of approximately 850,000 from: • Central Middlesex Hospital, Acton Lane, Park Royal, London, NW10 7NS • Ealing Hospital Uxbridge Road, Southall, Middlesex, UB1 3HW • Northwick Park Hospital and St Mark’s Hospital Watford Road, Harrow, Middlesex HA1 3UJ Know more