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IT Service Engineer

IT Service Engineer

On site

County durham, United kingdom

Freelance

09-05-2025

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Job Specifications

IT Service Engineer
County Durham
3 month (Contract)

The Role
We're looking for an experienced IT Service Engineer to join the Service Delivery team on a 3-month contract. You’ll provide 2nd line technical support, ensuring all support incidents are logged, managed, and resolved in line with SLA agreements, while keeping customers informed throughout the process.

Key Responsibilities
Deliver 2nd line technical support to our clients.
Log and track support calls/incidents with accurate updates.
Resolve incidents within SLA or escalate where appropriate.
Communicate clearly with customers to keep them informed.
Maintain standards aligned with ISO 9001 and ISO 27001.

Essential Criteria
Experience in a helpdesk environment
Excellent customer service skills
Understanding of working to SLAs
Strong troubleshooting skills, particularly with:
TCP/IP, LAN/WAN, VPNs
Microsoft Windows OS and Microsoft Office
Microsoft Server, Active Directory, and Domain Services
Backup/restore tools (e.g. Arcserve)
Virus and malware protection software
Self-motivated with a proactive attitude

Please click apply to be considered for the opportunity!

About the Company

Linktr.ee/careers.plus Newcastle Office - 0191 348 3946 Careers+ is a Full-Service Niche IT Recruitment Consultancy in the Technology & Digital Sector. We focus on sourcing and nurturing the best talent within a variation of IT Sectors specialising in Digital, Software Development, Infrastructure, Cloud and Cyber Security. Our dedicated consultants specialise in the placement of talent into roles such as; - Full Stack Developers - Front End Developers - Back End Developers - Infrastructure Engineers - Infrastructur... Know more