Job Specifications
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.
What You’ll Do
Responsible for the application design, development and support of GitLab-related Professional Services projects
Demonstrate progressive leadership in the full life cycle of the software development environment
Responsible for the detailed design of GitLab-related projects from inception through production support
Responsible for the hands-on implementation and delivery of Professional Services engagements
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies
Provide mentorship and collateral in the form of documentation, delivery kits, and training materials
Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Review and provide input to PS training materials and presentations
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Provide deep technical guidance and advise, both internally and externally, for a broad spectrum of technologies associated with the Gitlab product and it’s environments
Mentor PS and Partner Consultants providing guidance regarding “Best Practice” communication, and implementation strategies
Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
Assists Regional Delivery Managers with
Technical Vetting of Partner Consultants
New hire candidates
SOW staffing assesments
Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
What You’ll Bring
Strong written and verbal communications
Demonstrated progressive experience delivering two or more of the following consulting services
SCM migration
Cloud Architecture
Developer
CI/CD consulting services
Demonstrated progressive enterprise level software development experience
Demonstrated progressive DevOps Platform experience
Ability to learn and adapt to new technology stacks, industry trends and best practices expeditiously.
Experience in identifying, understanding and highlighting complexities and potential challenges during initial scoping engagements with prospects.
Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
Applies fundamental concepts, practices, and procedures of particular field of specialization
Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience
How GitLab Will Support You
Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual o...
About the Company
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.
We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have ...
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