NAPAC - the National Association for People Abused in Childhood

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NAPAC - the National Association for People Abused in Childhood
External IT consultant

External IT consultant

Hybrid

London, United kingdom

Freelance

12-05-2025

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Expired

Job Specifications

NAPAC External IT Consultant Brief
The National Association for People Abused in Childhood (NAPAC) is seeking to appoint an experienced, values-aligned IT consultant (or consultancy) to provide ongoing external support to our UK-based charity.
We are a small, trauma-informed organisation with a distributed team working in hybrid and remote settings, and we are in the process of transitioning to a fully cloud-based system (Microsoft 365). The appointed consultant will play a key role in supporting this shift and ensuring smooth, consistent, and empowering IT experiences for all staff.

Our Priorities
We want an IT partner who is:
Proactive, not just reactive – someone who anticipates issues and recommends improvements.
Friendly and jargon-free – able to speak plainly and respectfully to a non-technical team.
Reliable and responsive – committed to quick response times and meaningful follow-ups.
Values-driven – understands or is willing to understand how our trauma-informed values influence our ways of working.
Collaborative – works as a trusted partner with clear boundaries and professionalism.

Scope of Work
The consultant will:
Provide day-to-day technical support to a team of 15–20 staff across different locations. Manage and maintain our Microsoft 365 environment, including Teams, Outlook, SharePoint, and OneDrive.
Support the migration away from legacy systems (such as NAS-based file storage) to a fully cloud-based structure.
Troubleshoot hardware and software issues (e.g. printer access, webcam compatibility, connectivity problems).
Recommend IT improvements aligned with our ways of working, and provide occasional staff training or documentation. Support occasional onboarding/offboarding of staff from an IT access perspective. Offer strategic input on IT policy, data security, and good digital housekeeping practices.

Our Setup
Devices: Primarily laptops (Windows), with mobile devices used occasionally.
Cloud-based tools: Microsoft 365, Zoom, and case management software (hosted externally).
Office: Core operational base in Stockport, with remote and hybrid staff based in London.

What We’re Looking For
Open to both individuals and small firms.
Preferably a monthly retainer model, but we are open to other payment structures.
Someone who is willing to visit NAPAC’s offices in London and Stockport occasionally, particularly to understand our work and values.
A responsive service model with clear SLAs for turnaround times.
Transparent pricing and no unexpected or inflated charges.
Proven experience supporting small-to-medium organisations in the charity sector is a bonus.
Sensitivity to confidentiality and survivor-facing work.

Procurement Process
We welcome submissions of expressions of interest with:
An overview of your relevant experience.
Details of your service model and availability.
Your fee structure (monthly retainer, hourly rates, etc.).
A short statement on how you align with NAPAC’s values and approach.

Please direct submissions to Tom Barclay, NAPAC’s Chief Operating Officer at info@napac.org.uk by Friday 16 May 2025.

About the Company

The National Association for People Abused in Childhood (NAPAC) is the UK’s leading national charity offering support to adult survivors of all types of childhood abuse, including physical, sexual and emotional abuse and neglect. We run a free support line, support groups and we deliver training and consultancy to professionals who work with adult survivors of child abuse. Our vision is of a society in which every adult survivor of childhood abuse in the UK can access the support they need, when they need it. Know more