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Senior Technical Support Engineer Lead || Streaming, CDN, B2B

Senior Technical Support Engineer Lead || Streaming, CDN, B2B

Remote

European union, United kingdom

Full Time

09-05-2025

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Expired

Job Specifications

About the Role:
As a Senior Technical Support Engineer Lead, you’ll lead and mentor a growing support team while remaining hands-on with complex technical issues. Balancing leadership and technical troubleshooting, you'll manage escalated incidents, drive process improvements, and ensure high customer satisfaction.
The Company
Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities
This is a great opportunity for an individual to become an integral part of the team while making a difference
You would be joining a company that has recently revamped the C-Suite
You would be joining a company that focuses on CDN, a massive growth area for the media industry
To be successful you’ll need to have…
Experience in technical support roles within a fast-paced B2B SaaS environment.
Strong CDN and streaming technology knowledge
Leadership experience, managing, training and growing technical support teams.
Interested to know more?
If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.

Keywords…if all these are resonating, this could be the job for you!!
CDN – Streaming – L2 Support – L3 Support – Networking – Troubleshooting – Content Delivery Networks – Streaming – B2B

About the Company

Recruiting brilliant people to do amazing things in: Content & Media | Satellite & NewSpace | Connectivity | Cyber Security We're passionate about sourcing our clients the very best candidates and helping senior talent throughout the connected world secure top positions in their industry. Our clients trust us to find them the talent they need for executive or highly specialised commercial, technical and engineering disciplines, where our expertise runs across four core domains: Satellite & NewSpace, Content & Media, Conne... Know more