- Company Name
- Azets
- Job Title
- Senior Administrator (FTC)
- Job Description
-
**Job Title:** Senior Administrator (Fixed‑Term Contract)
**Role Summary:**
Senior Administrator responsible for the efficient operation of the office and delivery of comprehensive administrative support across the organization. Acts as primary contact for office matters, manages key and security processes, oversees onboarding/off‑boarding, supports finance and client‑related workflows, mentors a small admin team, and contributes to business development and employee engagement initiatives.
**Expectations:**
- Ensure seamless daily office operations and security management.
- Maintain high‑quality documentation, data integrity, and compliance with internal policies.
- Deliver timely administrative support to staff, clients, and senior management.
- Lead, coach, and coordinate a team of administrators while handling recruitment and training activities.
- Support business development, event coordination, and ESG/D&I engagement efforts.
**Key Responsibilities:**
- Answer, screen, and route incoming calls professionally.
- Manage office keys, security access, and procurement of supplies per established processes.
- Serve as point‑of‑contact for contractor coordination and general office enquiries.
- Create, update, and format documents using Microsoft Office; maintain document management systems.
- Oversee employee starter and leaver processes, including welcome packs and induction support.
- Manage calendars, schedule meetings, and arrange travel/accommodation in line with policy.
- Process expenses, generate client invoices (cloud software, payroll, etc.), and ensure accurate billing.
- Maintain practice management systems, ensure data quality, and handle lifecycle of Letters of Engagement.
- Support opportunity management using lead‑tracking tools (e.g., Leads Go).
- Administer client disengagements, tax investigation renewals, and related closure tasks.
- Prepare comprehensive client packs, proofread documents, and assist with ad‑hoc projects.
- Mentor and coach junior administrators; allocate workload and oversee team performance.
- Assist HR with hiring, training, and leaver coordination for administrative staff.
- Organise internal and client‑facing events, conferences, and marketing activities.
- Contribute to business development proposals and employee engagement initiatives (D&I, ESG).
- Prepare timesheets for maternity/long‑term sickness and ensure accurate chargeable time capture.
**Required Skills:**
- Excellent verbal and written communication; strong stakeholder management.
- Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience with document and practice management systems; familiarity with invoicing and lead‑management software.
- High attention to detail, accuracy, and strong organisational abilities.
- Ability to multitask, prioritize, and meet deadlines under pressure.
- Problem‑solving mindset with basic project management capabilities.
- Knowledge of AML, regulatory compliance, and internal reporting procedures.
- Confidentiality and ethical conduct.
- Team leadership, mentoring, and coordination experience.
**Required Education & Certifications:**
- Minimum: High school diploma or equivalent; higher education (e.g., BA/BS in Business Administration, Management, or related field) preferred.
- Relevant administrative or office management certifications (e.g., Certified Administrative Professional) desirable.
- Demonstrated proficiency in Microsoft Office (certification optional but advantageous).